Bank of America (with Drive-thru ATM)

Flor Guerrero

Necesitan más personal. this bank is so SLOWER, they need a business line URGENT

Hamza Haroon

I've had the opposite experience here. Everyone has always been extremely friendly, professional, and quick. This is a very busy location, so they're generally a wait.

Jason Fang

The customer service here has gone way down hill. The lines are so long. These big banks are able to obtain customers by their size and scale. But they take their customers for granted. Its hard to compete against the ubiquity of BofA's atm network. So they feel like they can just do whatever they want and jerk customers around. As a person of color, I wait for like 15 minutes for the teller. She started doing some task the moment she saw me. The line got longer behind me as I waited. Then when it finally came my turn to only other teller on duty. She finally took her next customer, a white man. These tellers are just completely racist!

Robert Shipman

Terrible customer service. DO NOT BANK with BoA!!! - edit - thanks for the automated response to the bad review. I am not interested in actively following up with your organization. Rather, I would prefer you adjust your policies and train your people to take care of customers the first time, when they’re there in the lobby. I do not have, nor will I ever have, an Account with BoA because of the lack of customer friendly policies and the lack of welcoming, accommodating staff. A resounding “no” was all I was told today. You are in a SERVICE industry. It is literally your JOB to meet and exceed the needs of current and potential customers. None of what I experienced today (and previous interactions with BoA) leads me to believe customer relations matter to your organization.