Diva Nails and Spa Waterloo

Jasmin Pottebaum

I loved my experience today! Im OBSESSED with my nails! My friend and I did a mommy/daughter date day and we had such a good day! Definitely recommend

Hannah Elliott

My friend and I had made appointments for mani/pedi at 8:30, right when they opened. My friend had Hannah and got started right away. I had Cindy and it took about 10 minutes for her to finally get to the nail station to get started, and once she did, she got up several times for various things. I told her I wanted the squoval shape. She immediately filed the sides down towards a coffin shape. I had to ask her to round out the corners, she told me she wasn't done yet. For the design I had shown her something kind of similar to what I have, but Cindy slopped through it. My friend got a similar design and her nails turned out beautiful. I felt like Cindy just wanted the appointment over and didn't care about the outcome. I was knicked with the dremel several times. Cindy didn't want to do my pedicure so I had someone else. This woman did the bare minimum for my actual nails. She cut a little around the cuticle area and barely ran a file over the ends. She didn't clean under the nails or on the sides. She also kept walking away for things, once she brought back hot stones, but I wish she hadn't even used them, she ran her fingernails along my skin more than the stone itself. While I was getting my pedicure, I saw Cindy doing a pedicure for a woman a couple chairs down and she was VERY attentive to the other customer. I don't know if I had offended her when I first got there or what, but it kind of chapped that she was so wonderful to someone else while I got subpar service. I won't be going back.

Tori H

I went to get my eyebrows done today 6/2 and the lady was on a phone call when I stepped in the waxing room, not even paying attention to how I wanted my eyebrows done, as I was explaining to her. Very Disrespectful to me. And made my eyebrows are now uneven, I would never recommend this place. Worst place.

vaaredman

So my friend and I went to diva for a gel mani and pedi, the same lady that did my pedi also did my mani, but she did a much better job on my toes than my nails. I did get Acrylic on my nails and gel on top of that. I did want them shorter which she did, but as you can see (this is ONE day after) it was almost as if she was afraid to get the acrylic and gel polish onto my skin, so there was no acrylic or polish anywhere near my cuticles and it made them look grown out even on the first day. On most of my nails The acrylic didn’t even cover my entire nail. She missed a few spots with the gel polish and didn’t realize until after I cured them so she put a tiny layer on a few of them and only made me do the light one time and it’s started to chip this morning. I absolutely hate complaining but I spent 50$ on this…. I would really like to send the message directly but there is no email for the business. I just wish I could get my money back or something!!!