Citi

Roy C

Writing a review for Citibank in general. There were invalid, fraudulent charges made on my checking involving Zelle. My entire umbrella account (checking, savings, Visa credit, Mastercard credit) was hacked. They did cash advances on two credit cards, transferred them to checking. Same thing was done with savings and eventually "system" zelled them to a particular person. Compounding the problem, a Citibank customer service called prior to these alerting me of some fraud. Either that person is an impersonator or it was an inside job from Citibank since these weren't prevented. I went to a local branch the next day and was told that fraud department takes care of these anomalies but they were useless and just added more frustrations. We initially contacted fraud department which took more than an hour before somebody would attend to. Multiple follow ups were done up to this point since the time it happened (12/8/21). Citibank says its valid since Zelle was used on transactions. Already involved the lawyer and will escalate more thru department of justice. Been a customer for them since 2009 and a lot of major transactions in the past were done thru them. They're really good if its for their advantage but once issues arose, you're on your own. Stay away from this leech bank, it won't protect your hard earned money from any online theft.

Jacqueline Wright

I went to this bank at about 1 in the afternoon on a Friday and a bank teller woman was standing just inside the door and opened it when I walked up to ask me what business I had at the bank today. I told her I was cashing a check and she told me that the bank teller line was closed and they were directing all customers to the atm just outside the building. This was the strangest experience I've had at a bank and honestly probably the dumbest. I asked her when the bank closed because it was so early and she stared at me for a few seconds silently and said "...um... we're open, but our teller line has been closed all day. We can help customers again on Monday." I made the 25 minute drive to this bank and there was another teller inside behind her just standing around so it really came off like the workers here were just incredibly lazy. Wouldn't recommend banking here

victor dille

All the negative reviews.. wow just wow... with all the banks that have been robbed you can't blame them for being anything but on guard.. besides that what a bunch of nice ladies that are respectful and kind to each and every customer i ever seen.. never had any complaints love this location better then any other bank in town.. keep up the good work ladies.. have a happy new year's 🙂

James r

The people there must have extreme job security to be as bold and dishonest as they are.