Steak 'n Shake

Ryan Stiner

Did not utilize your business because the dining room was closed at 12:23pm. Being understaffed is an over used excuse. Poor management is to blame.

Bass N Boots

Slow drive thru. Asked for no onions. Had onions. Warm fries. Burger was sloppy and melted to the wrapper as opposed to the bun. Drive thru person was nice.. No#11

Autumn Overbey

Service was absolutely horrible ! Placed a pick up order at 415pm, said it would be ready by 5pm. Arrived at 5 and screamed to get out of the store when I walked in to see if they recieved my order. Was told thats corporates job not theres (doordash order). So I waited in the drive thru. After about 15 minutes made it to the speaker and was told my food was still being made. No problem. Finally get up to the window at 530, I get told my food isn't ready yet and they walk away. Then a different lady comes to the window and screams at me to pull forward my food isn't done. So I say no and stay at the window.... I ordered 3 cheeseburgers and a small fry... a guy comes to the window (I assume a manager) and trys to ask me to pull forward because everyone else's food behind me is getting cold. I told him I've been here for 30 minutes and ordered my food over an hour ago... no one cared. Pulled foward only to recieve my food within 3 minutes ! Food was smashed and made incorrectly and cold. Worst experience I've ever had at steak n shake. The employees are so disrespectful.

Jacqueline Croucher

I found a ROACH in my food and the manager had enough nerve to tell me she can't refund my money.