Bank of America Financial Center

Naomi LoPresto

Thanks. for taking the time to review my complaint 8/18/22. Every year for the past 3 years I have had problems with my escrow . The word actual and current. They don't seem to be telling me anything after I send in the short. I am told there was or will be a review and the explanation and facts don't add up right .example $900. Where was it applied. I paid 620. This year where was the money applied if the mortgage was 558. If shortage is paid. I called and call never explained to me correctly. When I think I am doing right and by the time the the first morgage payment for the new year is due nothing goes right. I ask over payments be transferred to the Escrow and some how the money is not distributed as asked. I was told there is an area for memo or an area on bill pay for notations. i have not found it yet. Looking at the escrow requirements for each year I feel I have been mislead or lied to. I do not want to go through this again this year. Last year the current was $722. Starting off again this year $722.i feel I am not the only one with this problem. Just like last year, I was expecting a lowing of the morgage it was still increased and still not able to understand were the money has been applied . There a need to find any money extra be placed in my Escrow to help lower my mortgage. I have sent in mortgage payment and through the hold ordeal I have once again this year after talking to repersentives on the phone as for years is right back to were I started.now I don't have to pay my mortgage until October ,2022. It amazing how that kind of transaction can be immediately calculated to cause havoc again this year.

Raina Shah

Very disappointed with the no walk-ins policy and the rude attendant who informed me of this. I left, went over to Chase bank and had the best service - without an appointment that too! May want your employees to learn a thing or two about customer service from the guys here!

Robert Homchick

Made an appointment only to stand in a ridiculously long line that didn’t move. Also I tried calling this place 2 dozen times before I visited and they didn’t answer once.

Tequila M

They let someone walk into a bank without my face and do fraud before the masks F Chex systems too