Casella Waste Systems

Category: Garbage collection service

Address: 2142 Lodestro Ln, Jamestown, NY 14701, USA

Phone: +17167081039

Opening hours

Sunday: Closed

Monday: 7AM–6PM

Tuesday: 7AM–6PM

Wednesday: 7AM–6PM

Thursday: 7AM–6PM

Friday: 7AM–6PM

Saturday: Closed

Reviews

Gregory Box

Oct 11, 2022

Very poor customer service. I contracted with them in the Spring to pick up our garbage. Over the next four months they never, not once, picked up our garbage even after numerous phone calls. I finally gave up and when I contacted them to terminate the service or lack thereof, they still insisted on getting paid. I have never experienced such poor service from a company.

Tammy Schack

Sep 15, 2022

Casella acquired my business from Bestway. They 100 percent don't care WHAT their customers think because they know they're the only game in town. Customer service can be nice since they only deal with you briefly...but whatever it is you're asking for, forget it. When I told them I couldn't wait to find another company their response was "When do you want us to shut off your service." Well, today is the day! Good-bye environmental fees...good-bye rudeness...They forget WE are the CUSTOMER. Buh-bye.

Cobra 5.1

Sep 14, 2022

Don’t show up for weeks on end Jeff numerous excuses I’ve been told numerous times that the truck will be out the following day or the following couple of days with no-show

Barbara Conklin

Aug 30, 2022

My trash was out Tuesday morning as usual. My neighbors all had their trash removed but mine. I called and was told drivers would be contacted. No pick up so I get the pleasure of dealing with smelly garbage another week along with the coming weeks addition. Ne excuse for this🤬🤬

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Questions & Answers

How should I properly recycle large items that won't fit inside my container?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.

What are large rigid plastics?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.

Can I put grocery bags into my Zero-Sort recycling bin?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.

Do I need to bag my Zero-Sort recycling?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.

How should I prepare my recyclables?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.

If I cancel my service or place my account on hold prior to the last pickup of the month, will I receive a credit?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

Our billing is monthly so if you have any service during the month you will be billed for the entire month.

Does trash need to be separated from Zero-Sort recycling?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.

What is Zero-Sort recycling?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.

I saw Casella placing both trash and recycling in the same truck. Are the materials being mixed together?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.

Is there a set time each week my trash and recycle will be picked up?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.

Should I still be separating my waste from my recycling? Are you going to be combining my trash and recycling in one truck?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.

Can I put construction debris in my trash container?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.

I (or a member of my household) have been diagnosed with COVID-19. Will you still pick up my waste and recycling? Is there anything special I need to do?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.

Should I be bagging my trash, or leaving it loose in the container? How about my recyclables?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.

I normally bring my household hazardous waste to the local transfer station, but I am anxious to go to the transfer station now. What should I do with it?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.

Will there be changes to my service day during the COVID-19 crisis?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.

The household hazardous waste day planned in my community was just cancelled due to COVID-19. What should I do with my hazardous waste?

Casella Waste Systems | Oct 17, 2021
Casella Waste Systems | Oct 17, 2021

Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.

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