Valley Forge Memorial Gardens

Pamela Piorko

Beautiful

Nicole Meyer

Absolutely beautiful park and great office staff.

Mark Wah

love place

Jake Wong

Our experience here was horrible. The gravesite sales representative did not know what she was doing. I don’t blame her for her inexperience but it seems to me that the supervisors or managers did not train her well or the staff. The first mistake was that we had an area marked out where we would like our fathers grave which we went over in two different appointments/ visits. After we already paid for the spot we had to come back to confirm the grave site and this time they did not have our originally agreed spot marked off but 4 other spots marked off scattered around the spot we original agreed on. If agreed on the section/ spot and paid for it we shouldn’t have to choose from the 4 spots that are given after the fact. Now that we have chosen a spot and marked it off with the groundskeeper who actually knows which spots are open and available (which sales representatives should know if they are clearly selling spots to customers, they shouldn’t have to ask the grounds keeper if it is open or not, they should know. Insufficient training from supervisor). Day of the funeral we get to the cemetery with the casket and they have the wrong spot dug up. They are making excuses about how they have to wait till tomorrow to dig up the right grave spot because there are two other graves they have to do before ours. Until we tell them that there are, Chinese customs and traditions that need to be met so the casket and vault can go into the ground, did they finally dig up the right grave. After all these mistakes the office manager or supervisor did not even compensate or reduce the price for the mistakes. Not sure if people who work in this industry have any hospitality training but this funeral home had zero except for offering coffee or water. Overall I wouldn’t even give this funeral home a 1 star they deserve 0 stars.