Upstate Auto Credit Henrietta

Katie Warren

I purchased a 2012 Kia Optima from the Henrietta location in the beginning of April 2021, and in the last 3.5 months my car has been nothing but a problem. It seems that every week there is a new issue arising, my first red flag should have been that they let me drive off the lot with a broken trunk latch and tail light. Those two repairs were thankfully repaired with no charge, but since then I have had the following wrong; -Passenger Headlight -Wheel Barring -Alignment -All 4 tires needed to be replace due to balding - Rear brake pads (1st time) -Battery -Engine sieze repair -Passenger side door handle -Passenger side door latch -Rear brake pads (2nd time) -Caliber replacement I still have two undiagnosed issues with my car that I cannot afford to get fixed because this car has completely drained me. To say I am disappointed would be an understatment. This company has not been helpful at all and they do not answer the phone or return calls. This was my first car and it has made me not trust a single vehicle and has completely put me in a bind. I would never recommend this place to anyone.

Debbie Quackenbush

This place is awesome I recommend anyone that needs a vehicle no matter what there situation is to go there.I filed bankruptcy and within minutes I was approved for a car in my price range! Alyssa my saleswoman was perfect.Kyle the financial manager was also terrific!!! They really went out of there way to help me.I love this place and you'll love it to.I highly recommend. Deb

Liz Gullo

My Experience with Upstate Auto was Top notch especially with Alyssa Spahn, she was very friendly, not at all pushy, patient and very helpful with my sticky situation. Thank you so much Alyssa for helping me get my car! All the staff was friendly and helpful. I highly recommend Upstate Auto for your next purchase of a car.

jbwj032977

My experience at Upstate Auto Credit, and especially my dealings with Mikeal, were top notch! I wasn't even sure I would qualify for a loan due to past credit issues, but Kale found me the right deal and the right vehicle. I love my new car and would highly recommend Upstate Auto Credit!