Shoe Dept.

Category: Shoe store in Clay, New York

Address: 4155 State Route 31 Great Northern Mall, Ste H112, Clay, NY 13041, USA

Phone: +13156222038

Opening hours

Sunday: 11AM–5PM

Monday: 10AM–5PM

Tuesday: 10AM–5PM

Wednesday: 10AM–5PM

Thursday: 10AM–5PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Timothy Long

Apr 19, 2022

The times on Google are wrong and they never update anything. Do not go here anymore

Anthony Agugliaro

Feb 26, 2022

Uncompetitive pricing

Stephen Perperian

Jan 10, 2022

This would be the clay New York store.I found a pair of black tactical boots, but didn't have the right size, I asked them if they could call the Oswego store to see if they had the right size for me, the young lady and Andy gave me such great Customer service I was ecstatic being In the customer service business myself,I even called the corporate office to let them know how happy I am. Thank you so much for being awesome.

Kimberly L

Nov 2, 2021

Good shoe store with great service. The only reason I didn't give them 5 stars was because they didn't have the shoes in store when I arrived and their website said they were available in the store.

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Questions & Answers

Where is my refund?

Shoe Dept. | Sep 17, 2022
Shoe Dept. | Sep 17, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. | Sep 17, 2022
Shoe Dept. | Sep 17, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. | Sep 17, 2022
Shoe Dept. | Sep 17, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

I bought boot Sunday could I bring them back and get a bigger size they hurt my feet 😔??? .Not sure about the return policy

Theresa Dunham | Dec 21, 2021
Ebonie S | Dec 21, 2021

Hello Theresa, The return policy hasn't changed. Just bring in your receipt.

do you carry mens slippers

Beverly Davies | Oct 18, 2019
Rhonda Evans | Oct 18, 2019

Yes. All kinds and brands

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