Shoe Dept. Encore

Category: Shoe store

Address: 633 Millcreek Mall Blvd, Erie, PA 16565, USA

Phone: +18148666053

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Sandy Fuller

Oct 14, 2022

Great customer service. Huge selection awesome prices!!

Sharron Phennicie

Sep 18, 2022

No half size shoes for 10 and up for women

Cynthia Benovic

Jul 7, 2022

Do not go here if you will require assistance. At the moment there are 4 clerks here and none could be bothered to help us. We were, however, watched constantly. I have a prosthetic that I was trying to find a shoe for so I guess they could watch but not help. Very disappointed

jessica mccool

Jun 6, 2022

Worst customer service ever!!! I've worked customer service my whole life and these people are unbelievable! I wasn't allowed to try on both sneakers, I wasn't given a reason. I wore them once and they cut me so bad that a week and a half later I still can't wear anything other than my crocs! I cannot exchange them. There more.

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Questions & Answers

I tried to purchase a display model shoe and they "didn't" have the match???? I think they were being lazy and did not feel like finding the match.

Anne Mintsiveris | Oct 18, 2018
John Z | Oct 18, 2018

. in retail... display models are DNI (do not inventory). So they arent listed in the system as sellable .. they most likely couldnt sell it if they tried because there wouldnt be a sku for it. Thats how it is in most retail stores

do you have cowboy boots for ladies?

Jeanine Marsowicz | Oct 18, 2018
Christina Whitmore | Oct 18, 2018

Yes

Where is my refund?

Shoe Dept. Encore | Sep 17, 2022
Shoe Dept. Encore | Sep 17, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Sep 17, 2022
Shoe Dept. Encore | Sep 17, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Sep 17, 2022
Shoe Dept. Encore | Sep 17, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Do they sell vionic sandals?

Cindi Pollock | Oct 18, 2018
Christina Whitmore | Oct 18, 2018

I would call the store and ask

What is their offical website?🌌

Molly Geary | Oct 18, 2018
nicole “princess” bennett | Oct 18, 2019

www.shoeshow.com

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