Bank of America ATM (Drive-thru)

rgatlin04

I needed to send a bank wire on short notice and appointments were already booked for the day. The manager, Chad, not only listened and gave me accurate info regarding the wire process but was able fit me in with a banker(Norma, she was great) and get my wire completed on time!!!

Suresh Regmi

Worst customer service. This Morning i stopped by for some quarters and penny rolls. I request the teller 20 rolls of penny and 5 rolls of quarters, and he said he only can give 7 rolls and i told him can you please manage from the other teller counter (as only one teller was opened at this time), He said he cannot do that. He is rude and not helpful and didn't explain about the shortage of pennies. He tried to handover those rolls without any plastic bag or box. I asked for the plastic bag then he gave to me. I told this incident to one of the associates who was in the computer near the entrance, and he told me that the guy who was in teller is the manager. Customers do not care who is the manger or not we care about the good customer service. The associates to whom i explain the incident explain me about the shortage of the pennies and apologies but the teller guy rudely denied my request.

Bishoy Malek

Dear Bank of America,, I went to express my disappointment with The worst “Customer Service “ ever experienced in my life!! Extremely disappointed treatment to me just went to notary one paper,,, Last week I called this branch and asked if it’s okay to walk in after my work and someone answered,, said yes you welcome, So I went and lady on the door with rude attitude refused and said I have to make appointment or I can go to UPS store ,,, I can’t believe after 11 years with BOF agents refuse to do service for me and asking me to go UPS, Even I asked her can you help me looking for witch branch close I can go she said no … So, I asked her what’s your position because you not wear Name Tag 🏷 and what’s your name? She answered Dora. @BOF, needs to review, assess and train their staff at this branch. Unfortunately, we are never coming back and completely discourage other existing this brach to avoid humiliation and poor customer services.

C

HORRIBLE BANK PEOPLE DO NOT WANT TO HELP YOU. Came in to do a wire and was told that we had to have an appt. One lady said we could wait but it may be hours and if their appts show up they would NOT be able to help us. Worst customer service ever do not waste your money or time with these people and do not use this bank. Mr Anthony was the only person who took the time to help us.