Kingdom Construction & Remodel

Shauna M

Horrible company to work with. Sloppy, not put together, will overcharge you by 20-30% and leave you with a job that takes 2 months longer than it should. Brian is rude and incompetent. Chad illegally claims to be a licensed plumber and is not. The workers they have do great work but the entire company from the managers up are not professional and make this a nightmare.

Sam Jadallah

Wow...the previous review by Scott Robertson is pretty much spot on with my experience with Kingdom. Makes sense because it sounds like that jobs were going on simultaneously. This was absolutely the worse experience I have ever had as a home owner. I had initially hired Kingdom to do full basement and first floor remodel...A pretty big job ...so I thought I would be taken seriously. There was never any direction, organization, or communication through out the whole process. People showing up whenever and not have the plans that I paid for. Contractors would show up and ask me where things were going. I was the project manager of my own job. Whenever one of their outside contractors did something incorrectly, they would blame the contractors and not take ownership. I hired Kingdom...but they refused to take ownership. I majority of the problems were with plumbing which was done by the owner Chad. He claimed to be a licensed plumber ...which after contacting the state of Michigan...I was informed that he was not. Makes sense...lots of plumbing issues that have not been finished or fixed. The list goes on. The best thing they did for me was let me out of the contract to renovate the first floor. I was simply done. I will say...the tile contractor they had working fr them was excellent!! He no longer does jobs for them. I was offered a 1 year workmanship warranty by Kingdom that they have decided not to honor. They have been sent two demand letters from my attorney...which we have confirmation that they've received both. The demand letters simply requested that they repair and or finish items that were part of the contract. They have simply ignored all request. It is no coincidence that the last 3 reviews posted show their true business model.

Scott Robertson

Summary: We sincerely regret hiring Kingdom over Sharer or Cowdin to renovate a portion of our kitchen, half bathroom, and bar due to unfulfillment of timeline, communication, and attention to detail. As a certified project manager professional (PMP), I can tell you that the project was severely mismanaged and that Kingdom is spread way too thin, don't care about the quality of their work, or a combination of the two. Detailed Review: The "Our Process" page on their website paints a rosy picture and appears to be legitimate all the way through the "Design" phase, but completely falls short once the renovations begin. First you will meet with Brian (owner? salesman?) and a designer (Alex for us) to lure you in with exciting free 3D rendering mock-ups in the "Consult" phase; these are actually quite nice but other companies like Sharer provided us with equally as nice renderings. Once you sign the $1500 deposit to move on to the "Design" phase you will never hear from Brian again, just like other reviews say, but you will work with the designer to start making design decisions and selections; Alex was wonderful to work with and at this point we were still hopeful for a smooth renovation. During this stage, you will gain access to the BuilderTrend project portal which is advertised by Kingdom as being used for posting schedules, daily progress updates, to-do lists, and other communications but once renovations start you'll find out it is in fact ONLY used for tasks associated with them getting paid: selections, invoicing, and change orders. After 95% of our selections were made in late March 2021, we didn't receive a timeline from our "Project Coordinator" Joe until June after asking countless times and work had already begun. We had some delays due to COVID, such as the countertop taking longer to come in than expected (understandably out of their control) but never received updated timelines despite asking again numerous times. They also claimed they would be done with everything 2 weeks after countertops went in, but it was almost 4 months due to workers showing up at most once per week and all the issues below. When workers would show up, it was frequently without any notice despite asking multiple times to give us a heads up as we have a pet to lock away. There was A LOT of rework due to not following plans and avoidable errors. Examples include: cut holes in the ceiling for light fixtures in the wrong spot and in the wrong size; cut holes in custom open shelving for lighting that wasn't supposed to be there; installed a new cabinet incorrectly and without me catching it the countertops would not have fit; when cutting outlets out of the back of new $3000 pantry cabinets they didn't bother to remove the shelves in the way so they just cut into them; left us without running water on our entire first floor for over 2 weeks after countertops were installed; clearly misshapen hexagon tile was installed instead of asking if they should proceed; scratched existing flooring; used my leather office chair to hold something heavy permanently denting the leather; subflooring patching was uneven causing the floor to sink 1/2"; didn’t seal our backsplash grout so it started peeling; installed cabinet hardware crooked on multiple doors; just to name a few specific issues that we had to encounter throughout this project. Kingdom does not point out their own mistakes or damage to your property so it is up to you to find, report, and ask them to fix these mistakes. We expressed serious concerns multiple times to Joe, Chad, and Brian about the project length, lack of communication/transparency, and frequency of rework with zero change in behavior and often not even a response. Towards the end I literally offered to pay them extra money and begged them to get the work done so our lives could finally return to normal. Overall, we are most happy that this project has ended and will not be recommending Kingdom to anyone.

Marc Stevens

I don't often give reviews, but this experience requires one. I had a major construction project done through Kingdom. I must say, the labor and handy work was outstanding for the most part, which is why I'll give them at least 1 star, but the front office experience was so bad that I will try my best to steer anyone I can away from this company. If I had to guess, the size and dollar amount of my project had to be one of the biggest jobs they had going on, as I could have built a small house for the price, but the attention paid by the management team definitely did not line up that way. They don't manage any type of budget for the project, so whatever the base dollar value you are given, add another 25-30% for your selections. Brian gives a big presentation at the start, then you will literally never hear from him again once you write the first check. Chad is in charge, but also is the plumber so his availability is slim to none. When things don't happen on time, it is nothing but finger pointing from the project managers. It was impossible to get a generalized timeline for my project, which seems like a pretty important aspect of any project. If you're looking to pay top dollar for your project for the same service that you get from any other contractor, this is the company for you.