Walgreens

Alissa Green

0 stars if I was allowed. I called the pharmacy after scheduling an appointment and spoke with Hunter (who lied to me on the phone and identified himself at "Tim"). I was informed I would be allowed to receive my FREE Covid-19 booster when I arrived for my appointment as well as my scheduled vaccine. Once I arrived Hunter informed me that at this Walgreens location Medicaid patients (such as myself) CANNOT recieve the free vaccine here because they have to bill Medicaid patients through medical and they DO NOT have a Colorado Medicaid approved pharmacist at this location. I was then informed I could recieve the vaccine I originally came in for but it would cost me $100, or I could call my PCP and wait to be scheduled for an actually free, actually covered by insurance vaccine(s). Ridiculous, and a waste of my time and gas. I want other Medicaid patients to be aware of this before they waste their time like I did.

Reuvèn

They refused to input my new prescription, and ahe when i aksed to transfer a previous one that was out of stock, they said it was it was impossible, as it will showed.up as a refill, even tho i never picked it up due to thier negligence. Overall, they dont seem to really care. Also, sre no preschool dropoff lines, so, it'll take 15min+ to drop off snd hours to pick up (waiting + line)

Kelly Olsen

Zero stars. I have been getting my prescriptions filled at a Walgreens across town for the last six years, and it was a great experience. This place, however, is a nightmare. Super long wait times on the phone, and it's just reps who aren't even in the store, and they are rude. My husband tried to pick up my prescription multiple times, with long waits and no meds. Finally after literally waiting an hour the last time, he was able to get it. Stay away if you want a smooth experience and customer service. This place offers neither.

Tracy McWilliams

I had been going to this pharmacy for the past year with no issues; however I'll be taking my business elsewhere after the service I received over the past three months. I had my monthly prescription set to auto-refill. Three months ago, I called multiple times to check on the status of my prescription, which was overdue, and each time the automated phone system said it was "still being processed". After receiving this message for 24 hours, I finally waited for about 30 minutes on hold to speak to a representative. They didn't apologize and simply stated my prescription would be ready in an hour. The following month, my prescription ran out. I asked the pharmacy to contact my doctor to request a refill. Despite the automated phone line indicating that the request would be sent to my doctor and the new prescription filled within 24 hours, the request was never sent to my doctor and the prescription was never filled. Instead, I contacted my doctor directly a few days later to have the new prescription sent. My doctor confirmed they had received no correspondence at all from Walgreens. Now this month, my prescription is yet again "still being processed" for over 24 hours. I waited on hold today for 45 minutes, with the phone system indicating there was only one call remaining in front of me. All of a sudden, the automated recording message changes, saying the pharmacy is now closed for lunch and that I should call back in 30 minutes. It is 10:30 AM. Their website says they close for lunch at 1:30, NOT 10:30. It shouldn't be this hard to get access to the medications I need.