Holiday Inn Express & Suites North East

Phil Nathans

First of all, let me say that I am a frequent traveler and I stay at many hotels from one spectrum to the other so I am familiar with what you get at a hotel vs/price. This Holiday Inn was unusually sub-standard from the moment I was greated by the front desk staff to the moment I checked out. I was an evening walk in, and the price I was quoted for a standard room was $316 which i thought was almost double what a Holiday Inn should be. The clerk refused to accept my AAA card and refused to give me points toward my IHG Reward Membership. Her comment was simply, "You want the room or not". I guess she was just lazy and didn't want to do any extra work. She certainly wasn't over-worked because the parking lot was half empty. Going to the room, the elevator smelled like chain lube oil, a grease used to lube the cables. The hallway walls were very dirty, dimly lit and when I opened to door to the room, I was hit with a dirty dog odor coming from the filthy carpets. There was no doubt about a dog being in the room because as I was working at the desk, my ankles were being bitten by fleas continuously. I walked once from the desk to the bathroom wearing white socks and they were black on the bottoms from the dirty carpets, requiring me to wear my shoes. Old, seedy, worn out and dirty is the only way I can describe this hotel. Very surprised for a Holiday Inn and I will make a point never to stay here again.

Zareya

The bed was comfortable and the warm breakfast exceeded my expectations. The only thing I did not enjoy was the shower temperature not getting or staying a constant temperature it was either way too hot or ice cold.

Craig Parker II

I've definitely stayed in much worse places. This is usually pretty clean and stuff works. Staff has always been friendly.

Shelley

Paid for a suite jacuzzi room and couldn’t use nor shower at all ! Made for a uncomfortable evening as my family had traveled from New England. Boston to your hotel with so many other options to have a hot shower after a very long drive and no shower the following morning for my family on the last leg of our trip which was over 10 more hours. Especially considering covid - hot water is mandatory in my opinion. The staff was fantastic and friendly. The night clerk who was actually a new hire was amazing and did a fantastic job. I’m not sure if he was aware there was no hot water. The day clerk was lovely and offered a $50 credit - I feel a full refund is appreciated. The kitchen staff were also very nice and friendly. I had plenty of options had I known no hot water.