Laced Hair Salon

Rev 22:20

Worst place I've ever experienced. Owner is rude and they stylist literally just graduated cosmo school. They ruined my hair. I asked for blonde high lights in my brunette hair and got organge. They had to redo it and ended up frying my hair. Beware this place. You're hair will regret it. Perhaps extensions are OK. But DO NOT let them color your hair!!

Ali Paulson

*I have not bought or used their hair* My entire review and experience comes from trying to schedule an appointment. It was the longest most wishy washy confusing annoying process I’ve had in a while. I messaged their Sandy salon on Instagram for more information and to schedule an appointment. After a few weeks, they got back to me (we began contact through phone numbers at this point) and put me on the books for a certain time with stylist #1. After four days —because that’s how long it took them to respond to me between each text even if I promptly responded within 15 minutes— they texted me again answering my questions and saying there was a scheduling conflict with stylist #1 so we would need to reschedule my appointment. I did. And then when my appointment with stylist #1 approached, they sent me a message saying my appointment would be with stylist #2. Fine by me! I just want my hair done. Three days later, after no response to my previous message, they texted saying stylist #2 had something urgent that can’t be pushed at the same time as my appointment so they wanted to change it again! I gave up after this and started looking at other options. I wanted to do the i-tip extensions but currently it’s hard to find people who offer that service since the beaded weft method has become so popular. A couple months later I decided to try again. This time by phone calls only. I called and scheduled an appointment. Received a text confirmation for a different day and time than I had been told just minutes before on the phone. Called again got it all squared away (luckily my schedule is flexible). The day before the appointment, I received a text to confirm my appointment, which I did. Then the day of the appointment I was told there was a scheduling conflict with my stylist and asked if I could move to a different day/time the following week. I called again the next day and asked if I could come as a walk in ANYTIME that day just for a quick consult, get a quote, see if I liked the salon and if it would be worth all this hassle, and of course was greeted with the sentiment that they don’t do same day consults. At this point, i asked to be taken off the schedule because it was clear my time and schedule is not important to them. Again, I never even got to step foot in the salon, or use their products, but their customer service alone is bad enough for me to write a review. :( I am disappointed and was excited and hoping for more professionalism out of this company.

Kena Rotthier

Think twice! Horrible place!

Sophia Alexandra

Me and my husband have gotten no response from Lacey. The most horrible experience reached out to customer service and heard back absolutely nothing. I have spent a lot money and can’t even get a call back. You would think the owner would want you to have a good experience but clearly she does not. Also hopefully they retrain Chloe who does not know how to treat clients. So disappointed in this place.