Granite Credit Union

Warren Stott

If I could give 0 stars I would. These people have lost what customer service means. All I needed was change for $100 dollar bill. The teller said that unless I have an account with them they would not do it. Well guess what? Because of this I will NEVER have an account with them EVER. My mom has an account and I will talk her into changing credit unions to mine. I will also be telling my sister that has a business account with them that they should switch Credit unions to my credit union too. Oh and by the way the credit union 50 yards away form you gave me change with no problems. no wonder your reviews are 3.4 stars. These kinds of top down poor customer service policy is inexcusable and should be punished by people walking away from doing business with them.

Scott _

Hands down THE worst bank on this planet. I was diagnosed with Covid and was out of work for two weeks. I asked to simply skip my car payment and they sent me a form that is straight up like applying for a new loan. Asking for my job title, income and so many other questions. I have never been so dissatisfied with a bank especially during these tough times. I have a credit card with Cyprus and it took 5 seconds to go online select I was sick and my payment was skipped. I will never ever recommend this Granite bank to anyone. I am also currently having a few friends and family members switch from this terrible bank. 0 stars

N Ethington

Their telephone system is not helpful--the delays are unreasonable. When I actually talk to a person they are very helpful and efficient but it takes too long to get to them!

Steve

My experience with the bank tellers here have not been pleasant. Working with two of the lady’s they seem like they hate their job. It’s clear they don’t like when you ask any questions and with their response just makes you feel uncomfortable. Time to switch credit unions.