PNC Bank ATM

Tiny Store

The worst customer service, wish I could give zero stars i am sinc 15 year coustomer pnc bank today i am visiting for wire transfer and banker not available, and cashier's talkign rudely she say you need apointment for this 1st you take apointment and come back then i going other PNC brach Grayslake IL. and that manager name Monica Rodriguez she is so nice she take care right awy and she say you no need apointment you welcome any time. i wish PNC Bank Headquarters take action. change staff or train again.

carpoi1

The worst customer service, wish I could give zero stars. I am not even a customer; I called to set an appointment to ask questions about potentially opening up an account with this branch and was asked right away for my SSN. When I asked why, she said it was to put me in the system, I don't understand why I should give that out over the phone for a business I don't even have an account with. After more personal questions that I just didn't want to answer, she seemed to get an attitude because I stated I would prefer to talk to the banker in person about this info instead of over the phone. I wanted to go in at 9:00am, she said that slot was already booked, so she put me on a "brief" hold for approximately 26 minutes and then hung up. Just from this first interaction, I will never be banking with this company and don't recommend it to anyone; I ended up calling Chase Bank next and it was a way more pleasant experience; they efficiently made a 9:00am appointment for me, without berating me with personal questions.

Andrea Wester

I’ve been here every Wednesday for an account I have for work and everyone here is just delightful and knowledgeable!

Sean Kelly

I have been calling to try to figure out account information so I can receive my stimulus and still have heard nothing back and the IRS said it was deposited in my account. During these hard times it would be nice to be taken care of.