Shoe Dept.

Category: Shoe store

Address: 321 E Ridgeville Blvd Mt Airy S/C, Mt Airy, MD 21771, USA

Phone: +13018299650

Opening hours

Sunday: 11AM–5PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Carolyn Colson

Jan 12, 2022

Friendly and helpful. Can special order of you need for some things. Just ask.

Chesta B

Oct 22, 2021

Excellent service from the young lady. She interacted with my kids and helped us find what we needed.

Jackie Hinkson

Oct 7, 2021

I took my four-year-old grandson into Shoe Depot in Mt. Airy, MD and found the manager and staff extremely condescending and rude. My grandson asked why those ladies were so mean and said he didn’t want to go back. There was no reason for their tone and demeanor.

Trent Hinkson

Oct 6, 2021

Extremely disrespectful General Manger. We had a manufacture issue with a pair of shoes we bought our son. He only wore them a few times to church and they became unthreaded around the ankles. See pictures for details below I called and spoke to the manger and she told me I could bring the shoes in and they would credit them or replace them. We brought the shoes in she compared them to a car wreck insulted us trying to say we have had the shoes for a very long time and also insinuated we weren't being truthful about how much they had been worn. Her words "The shoes are worn out. You can't read the tags and the bottom of the shoes were torn up." Apparently she is blind! I did not have my receipt but they assured us ahead of time it wouldn't be a problem but once at the store it was. Almost everything they assured me above ahead of time was disregarded once in store. I simply wanted the pair replaced due to a manufacture issue. We buy shoes here all throughout the year for the different seasons. We will never shop here again. Even my four-year old mentioned how rude they were and that they hurt his feelings. Bottom line: They are cheap, not the shoes, but the staff. Plenty of other shoe stores with more honest staff and better corporate policies.

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Questions & Answers

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. | Sep 16, 2022
Shoe Dept. | Sep 16, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. | Sep 16, 2022
Shoe Dept. | Sep 16, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Where is my refund?

Shoe Dept. | Sep 16, 2022
Shoe Dept. | Sep 16, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

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