Philadelphia County Assistance Office

Category: Local government office in Philadelphia, Pennsylvania

Address: 5070 Parkside Ave, Philadelphia, PA 19131, USA

Phone: +12155606100

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Bianca Dixon

Sep 15, 2022

If I could give zero stars I would I literally went in spoke very nicely to everyone & still got bad attitudes from the front desk. I guess that’s what I get for being nice in return .. I have never been on any type of public assistance before I have been working since I was 15 years old but I fell on bad times & needed help for the first time & this is how they treat me ? terrible I waited for 2 hours then was told to come back the next day wait an extra 3 hours with bad attitudes at me once again! I can’t wait to return to work because this is so embarrassing & I have never felt so humiliated in my life until stepping into this place & having conversations with these mean people. I see why everyone is so mean to them now those front desk ladies aren’t nice at all.

shawn ellis

Aug 10, 2022

In all honesty I have dealt with a lot of there staff and most are uncouth and have no empathy for the public and there situation but I am writing this review today because a single individual Ms. Harmon the IMCW Supervisor. She helped me with my daughter case, went over and beyond helping me with DHS, Medical, Snap and other aspects that my social worker should have helped me with keeping in mind she is the career link manager so that's not her job and being a full time single dad I was struggling losing a 50k+ job as a Designeur @cabinets to go cause of the bussing problem for Philadelphia school district. Ms Harmon Guided me with things she researched for my child who is on the autistic spectrum and in a very calm & relatable manor kept me from wildin out! Something I already knew but her words where like psychiatry lol it gave me an intense tunnel vision out look for my daughter & now am making more working from home and things are looking very bright. I can't speak for anyone else but this lady I can Vouch for her if your lucky enough to get her as I imagine things are random on who you get count your blessings. God bless you Ms Harmon you where truly a light for me in a dark time!!!

dr troy turner

Jul 29, 2022

This was surprisingly painless. Maybe because I earmarked the chunk of the afternoon for it with no hurries amd no worries of outcome. I've read the negative reviews and there are many, but fortunately I got good customer service from Ms. C. Cullet & Company. Comparing it to similar sized building & staffed Department of Motor Vehichles or worst Uber Hub Philadelphia which was a nightmare of contentious clap back with on premises Security to prevent any response, this was a real blessing.

Apirl Short

May 9, 2022

It is ridiculous when you call they hang up the phone on you and it don't even answer you trying to get information they want you to do everything online come on I understand we in a new time but you can pick up the phone if you don't want your job give it to somebody that want to go to work

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Questions & Answers

Why doesn't anyone ever answer the phones at that office ?

Terri McGurk | Oct 17, 2018
Gwendolyn Schumpert | Oct 16, 2020

No

What is the fax number for welfare office on parkside avenue. Please help

Dawn Roseborough | Oct 17, 2019
stephanie kearse | Oct 17, 2019

Faxing anything is pointless, one of the case workers told me faxes pile up and they take forever to get around to everything

How do you get in contact with your case worker

Ahtera Saxton | Oct 17, 2019
Gwendolyn Schumpert | Oct 16, 2020

It's impossible to get in contact with caseworker

What is the fax number

Darlene Robertson | Oct 17, 2018
Earl Jones | Oct 17, 2018

What's your fax number

Why do they have a number if no one ever answers the phone

Alexis Williams | Oct 17, 2019
Gwendolyn Schumpert | Oct 16, 2020

When I call the phone with ringing ringing ringing no answer then da phone hangs up Why

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What do i do to make a complaint about a worker being rude and being some what disrespectful

Tavone Dunston | Oct 17, 2019
RITA KEITA | Oct 17, 2019

I strongly recommend that you should write a review and post it.

Does anyone know if they are opening up soon ?

Shineice Coleman | Oct 16, 2020
Juanita Davis | Oct 16, 2020

Seems like nothing that will help us and we'll be open anytime soon

Can i go to office and get new card

Stanley Brown | Oct 16, 2020
Patricia golden (Tricia) | Oct 16, 2020

Yes

Is it legal to terminate medical assistance for seniors over the age of 90 and who are partially blind and deaf and cannot walk on their own?

Denise Waldo | Oct 17, 2018
Leonard Thompson | Oct 17, 2019

It needs to be "illegal" but currently regardless of the age medical cases need to be "renewed" every 12 months, but I believe there's an option to have it increased to up to every 5 years. Also; "medical assistance" for seniors for the State only pays the MediCare deductibles of $135 per month.

What is the fax number?

gwen Watson | Jun 18, 2022
LISALOVE & CUZIN “LISALOVE” HAMILTON'S | Jun 18, 2022

Call the office look on Google map and type in location and the number should pop uo

What site do I use to replace my stamps

Sylvester Reed | Oct 16, 2021
Nia R | Oct 16, 2021

I'm not sure what you mean by replace food stamps but you can go to My Compass for the online portal. Or call the Change center they should be able to direct you.

What's the Fax number?

Pamela Carter | Oct 16, 2021
Bernadette Rayford | Oct 16, 2021

I don't know what place that is. I never been there before.

Need to get another EBT card...the one I have the plastic is off and sometimes it doesn't swip with machine, and the numbers are not showing...is there anyway I can see someone about a EBT card...Can I get some help...?

Betty Beckham | Oct 16, 2020
Evelyn Allen | Jan 19, 2022

I've been on the replacement line for over an hour an no response, how can I go about getting a new card another route PLEASE HELP ME?

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When you leave messages for workers they never return calls. You can be as professional as possible, provide all the necessary information for them to locate you case and they still won’t return your call. Not to mention you can’t get a supervisor

April Newsome | Oct 16, 2020
Patricia golden (Tricia) | Oct 16, 2020

My friend had the same problem too Your going to have to go to the office, be there by 8:30 am That's what he did and he finally got to talk with someone about his problem. I was told by my old caseworker,whom was changed to a different department, that the office is making a lot of changes. She gave me a service number to call to found out who my new caseworker would be, but the person couldn't tell me. She took my number and had someone call me about my issue. I still don't know who my caseworker is.

how do i change my address

Anne Thomas | Oct 16, 2020
Rosetta Goodwin | Oct 16, 2020

Call the change center and tell them your new address they'll get it done for you

Is there any where on the outside of the building to drop off paper work like a mail box

Daria Grant | Oct 17, 2019
Markita Hopkins | Oct 17, 2019

It's better if u drop it off inside the office also get a receipt

What time do west district welfare office close today

Stephanie Hunter | Oct 17, 2019
Leonard Thompson | Oct 17, 2019

All districts closes at 5:00 PM daily

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I don't have a yellow I'd card and can't travel to get one.my daughter does these things for me.how can I get one?is there a former I can get thru the mail?

Wilma Haas | Oct 17, 2019
Wanesia Burch | Oct 17, 2019

You could call...look up your county assistance office and get the number to call they should be able to mail you one

How long does it take to get a new card

Rhonda Bagby | Oct 17, 2018
Leonard Thompson | Oct 17, 2019

It depends on rather or not you still have your old card, if you still have your card but it's not working, you can go into your district and have it replace it, if you lost it, it will take a little longer.

Do u get more stamps when y r now paying for electric?

Geraldine Acosta | Oct 17, 2017
Leonard Thompson | Oct 17, 2019

Yup!

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