TCS Property Management

Matthew Olive

I don't review often, but I feel compelled in this case. They were bad- to the point of evaluating legal action for potential crimes bad. At first, they managed my condo for or a period of time when there were really no issues, and all was fine as it was simply a matter of paying them monthly. Other than advocating that I rent at $600/month below market, all was OK. Then when there was a tenant changeover, it was extremely messy. They couldn't get it cleaned with several weeks notice. Then they said there were no needs for holdbacks from prior tenant security depesit. so I returned it in it's entirety before they charged me hundreds of dollars in things allocable to prior tenant after it was too late to deduct from deposit. The new tenant had a list of a few simple items to fix and the new tenant sent 13 emails with no response. I also sent 7 with either no response or a copy on a forward to someone who didn't respond. The only work that needed was some basic handiman fixes to a door lock (security issue), fixing a closet hinge, and add freon to an air conditioner and we requested all of them at once at the beginning. Finally after the tenant left a negative review, they first tried to blame me as landlord for not being responsive (meanwhile ignoring my requests to move forward). Then they got some pretty low qualification handiman out there to work on it and he made changes that didn't fix the issue and left without checking if the work was to anyone's satisfaction. It had to be redone but they charged me another $360 in the process. When I became more insistent by email that work be done, they complained that I called and emailed too much and they wanted to part ways. None of the basic handy work for which one hires a property manager were completed by TCS and I got charged for them. They also charged for odd tests and licenses every few months (to the tune of hundreds of dollars) that may or may not even be real things. So the cash flow on my rental unit went from being very healthy to negative in my period using TCS as a property manager. It was extremely disappointing. The kicker was when they wanted to part ways, they waited and charged for the coming month for which they provided no service before terminating. Pure money grabbers wherever possible. I would steer very clear of this property management company if you are trying to rent out your place in Philly.

Sameerah Green

The level of unprofessionalism is completely unreal. I don't recommend this property management company to a tenant or property owner. They didn't allow me to do a walk through before move in until the day before I was to receive the keys. So any minor or major repairs that was needed I had to wait until I moved in to figure out. When maintenance was sent out to assess the problem. The disrespectful lady that answered the phone kept forwarding my call to maintenance without hearing me out. I mean in the middle of my sentence. It was clearly a pest problem way before I moved in. Now I'm stuck with all the pest control bills. They could've plugged up all the wholes in the house and sprayed for bugs. When the apartment was first vacant. The knew the roof was in need of repairs. Now when it rains the sheetrock in the walls turn to mush and the wall sink in. I asked for a mailbox and a door bell. I only was approved for a mailbox. Someone please make it make sense! We need a app that screen landlords and property management companies. Just as they're so diligent in screening tenants.

Mary Wilkerson

Gave me the wrong contact information about an "available" property

Emily Goldfield

TCS has been absolutely appalling to work with. There were so many maintenance issues that were not resolved before we moved in to our apartment (even though the apartment was vacant for a month between tenants). We've now spent 6 weeks trying to get basic repairs done — e.g. a closet door that's fallen off and a broken lock to an outside door (which is a safety concern that should have been fixed long ago). TCS doesn't reply to my emails or pick up their phone. TCS is unresponsive, irresponsible, and downright rude. Our landlord shares the same sentiment and is looking for other property management companies.