Dining at Hotel on North

T.C. Logan

The dinner menu here is interesting, thoughtfully prepared and presented, and very tasty. We've enjoyed everything we had here from mixed drinks to main courses to dessert. It's difficult to avoid spending over $100 on a meal for two, but for us the food is generally worth the price and certainly a cut above many other eateries in Pittsfield. The service, unfortunately, does not rise to the same level of professionalism as the cuisine. As far as we can tell this is a training and staffing issue that is tragically common in the Berkshires. Our latest visit was so frustrating I tried to gently coach our server, who was clearly not familiar or experienced with waiting tables or food -- let alone this restaurant's menu -- but the coaching was of little use. Despite there being only a handful of folks in the restaurant and two servers, diners sat around waiting a for their water, waiting to order, waiting for their meals and checks...all for a painfully long time. Our drinks never appeared (I had to fetch them from the bar myself, where they had been sitting for some fifteen minutes), our main course arrived lukewarm, our water glasses remained perpetually empty (until I again went to the bar to have them refilled myself), and no one ever checked on us...not even once. It was an unusually bad experience. So do go for the excellent food. That is terrifically worth it. But prepare to be extra patient with untrained staff who seem to hide out-of-sight most of the time and who really don't understand the basics of customer service. If the service were even vaguely competent at Hotel on North, this would be a five-star review. Again, though, perhaps they can't be faulted for a persisting lack of workers in the Berkshire hospitality industry.

l.d.s. samuels

Fresh shrimp and clams 5 star, staff are always professional and courteous. You can meet great people at the bar with best drinks and beer around. Charming place. The staff is not second to any other establishments around.

Jason Reynolds

It was a pretty great burger added bacon . But my fiancé got the strip steak it was beautifully cooked and even better tasting grab a dozen of the Buffalo wings they were worth the money i think they could be the best in the berkshires move over forge.......

Ryan Downey

My server was great and the food was good. It's a nice restaurant that's attached to the hotel.