UPS Customer Center

Category: Shipping and mailing service

Address: 729 E Lincoln Way, Ames, IA 50010, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 9–11AM

Tuesday: 9–11AM

Wednesday: 9–11AM

Thursday: 9–11AM

Friday: 9–11AM

Saturday: Closed

Reviews

Mr. Road Warrior

Sep 1, 2022

Great service

Ravus Caelum

Jun 11, 2022

Charlie, who leads the weekday morning shift, saved my life. I stopped in to pick up a package, and it was leaking white powder everywhere. Charle caught it, and went to work, snorting up that powder until there was none left. Afterwards, he very helpfully informed me that the suspicious white powder had been anthrax. I'm so lucky that Charlie had the training to deal with it appropriately. That other idiot, Ethan, probably would have just given me that highly dangerous package. Thanks, UPS!

JD N

Jun 1, 2022

I can't give a zero...I took the day off for a signature required delivery today. I was standing in my living room when the driver pulled up. I waited for him to come to my door with my package, except after about a minute, the truck left. The driver never came to my door and the tracking now indicates "Delivery Attempted". A total lie by any measure. You can't call because the only number given is a national 888 number. I spoke to UPS customer support and they said it would be escalated to the local depot and they would call me today. Surprise! They never called and now I have to take another day off. FedEx for the win.

Paul F.

May 19, 2022

No service was found. Call to tell them a problem. It will just be a bot with no way to talk to a person and your problems will NOT be solved. Instead your problem will be repeated back to you and then the bot will hang up. Going in is the only way to get anywhere and that defeats the point of having a number to call.

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Questions & Answers

what are the office hours

Kent Burhenn | Nov 20, 2021
UPS Customer Center | Nov 20, 2021

Hi Kent, thank you for contacting us. For further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

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Are deliveries made until 8:00 tonight?

Nancy Heathman | Oct 16, 2020
Kyle (Thumper) | Oct 16, 2020

Made until the driver is done. As late as 1159 pm

is UPS open on Good Friday?

bh inIowa | Oct 17, 2019
OLUWAPONMILE AFUWAPE | Oct 17, 2019

Yes.

Is there a way to call this facility specifically and not get just the general UPS customer service line?

Ashley Mathews | Oct 17, 2018
Travis Clark | Oct 17, 2018

No you have to call customer service line

Does UPS still require a signature for deliveries?

Sharon Hemphill | Oct 17, 2018
Lena McLean | Oct 17, 2018

They did for me .

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