Shoe Dept. Encore

Category: Shoe store in Springfield, Illinois

Address: 2501 Wabash Ave White Oaks Mall, Ste C15A, Springfield, IL 62704, USA

Phone: +12175468552

Opening hours

Sunday: 11AM–6PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Crispin Fornoff

Sep 6, 2022

I went to buy a pair of pumas. I asked an employee if they had a shoe in my size in a completely normal and respectful manner, and out of the blue he told me to “calm down and let me do my job”. He came back with the shoe and told me “see what happens when you calm down?” I then said “Thank you, but I think I’ll look elsewhere”. He then made highly inappropriate comments about my relationship to my girlfriend. I’ve bought shoes there several times. I won’t anymore.

Kerensta Blacken

Aug 22, 2022

I went into the store earlier in the day and took photos of the shoe samples available in red heels . My daughter was not able to shop with me but asked me to send her photos of what was available. She asked me to pick her up a pair of size 9 In the above style and since we live more than 60 miles and this isn’t my first shoe run I opened the box and decided to check the style and size inside to be certain it matched . What I found was a pair of worn shoes in the box so I moved the next box and found the wrong size in that box . Finally on the third box I found the correct pair in the correct size . When I mentioned this to the attendant at check out about selling used shoes as new he simply shrugged his shoulders and told me my total and ignored the concern raised. The shoes I purchased appear to be a good value for your money but I would advise checking your box before leaving each purchase

dennis urban

Jul 23, 2022

Showing shoes on their website that they don't have in the store.

Chelsey Behnke

Nov 27, 2021

Love this shoes store it's my favorite name brands for cheap and huge variety even for kids

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Questions & Answers

Where is my refund?

Shoe Dept. Encore | Sep 16, 2022
Shoe Dept. Encore | Sep 16, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Sep 16, 2022
Shoe Dept. Encore | Sep 16, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Sep 16, 2022
Shoe Dept. Encore | Sep 16, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

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