Waterloo Illinois Secretary of State Facility

Carmen Garcia

Unprofessional and incredibly rude staff. A staffer literally yelled at me in front of my kids and the other patrons as soon as I opened the front door.

Brian Allscheid

All around worthless facility. Long wait time and rude. Especially if you start paperwork at one facility and go to theirs after getting signed. They just grovel and complain about what the other place did wrong. Simple title transfer with title correction turned into a fiasco. Went back to the original facility and was in and out no problem.

Mr Car Nut

The gentleman working there was very nice, helpful, and completely accurate in his statements. However, the The manager was not helpful, she made false statements with regards to my needs, and would not allow me to process my transaction. After legal counsel, and going to an independent licensing agent, I had no problems processing my title work that the Waterloo manager told me I could not do.

Mitch North

Went to the Secretary of State's office in Waterloo today to renew my license and plates and take care of a registration issue from the purchase of a new vehicle. Everyone was working hard and efficiently. I interacted directly with 3 employees who were all friendly and helpful. The lines moved quick. Don't be deceived by the line around the building on the outside. They just don't let that many people inside at once. It all moved along pretty quickly. They have a separate line for just renewing a sticker, but in my opinion, it is easier to do that online or at a bank anyway.