The Spine & Pain Institute of New York

Audra Trochelman

Professional, compassionate care.

Jasmin Parrilla

You people are a joke. Do not call me and delete my information in your system. What is the point of having a scheduled appointment if you don't see your patients in a timely manner and not updating them as to why is taking a long time in calling them is common courtesy especially if they've been fasting since the night before. My appointment 11:30am I arrived 10:30am another patient arrived after me approximately 10:40am had appointment with the same Dr I was scheduled with to have my procedure Dr yang . That patient was late to his appointment as that is what he stated when he arrived. They called me to urinate in a cup and change clothes at 11:58am to have me wait some more in a little room cold and hungry I waited until 12:30pm and left without saying a word then they call my phone left a voicemail because I'm not picking up saying they were about to call me or if I want to reschedule . Lose my number!! You ain't hearing from me. Fast forward to August 11th I received a bill of $25 for no show !!!! Ha ! you not getting a penny out of me!!! I will hire a lawyer!!

Stephanie Burrows

The spine & pain institute of New York the doctor gave me Epidural shot from all MRI still have pain And The front desk reception is horrible they still billing me I am no longer a client there I was not satisfied

Colleen Oleary

I have been coming here for five plus years. This is the absolutely worst managed medical office. The Physicians have been wonderful but I am seething as I write this and it is all about mismanagement. I travel 2 hours to get to this office longer when I've taken public transportation. It is more than frustrating to have checked twice about medication being ready and available for my procedure i was assured they had checked and it was indeed there for me. I arrive sit waiting only to find that there is no med that delivery had been attempted but no one was there to receive it. No wonder at 9:15 they had yet to begin checking in patients. So here I sit waiting while my husband takes off the day to bring me and sits there until traffic cops come around. and then he drives around. I have never seen turnover such as in this office. No one identifies themself or wears any means of identification such as a badge with name and position featured prominently. I have worked in health care for 40 plus years and have never seen this degree of poor office management and unprofessionalism.