New England reSoul

Robert Brandon

Don’t waste your time with this business. Absolutely terrible customer service and turn around time estimate. I sent my shoes to NE Resoul about 3 months ago. 2 months after I sent them shoes I finally heard back saying my shoes were being “worked on” (initial estimated turn around time was 3 weeks). I waited a few more weeks and never heard back about my shoes. On Jan 1st I got an invoice saying my shoes were “almost ready,” and would be returned upon completion of invoice. I paid the 170 dollar invoice immediately and never heard back about my shoes. After multiple phone calls I eventually got the guy on the phone a few weeks later saying my shoes were being “finished today” and would be back at my local climbing gym by the following week at the latest! Three weeks later... still no shoes and complete radio silence from the shop? I’ve called him about 20 times (no answer), left multiple voicemails and sent him multiple contact forms on his website as he did close to 200 dollars worth of work on three pairs of my climbing shoes and still have not heard back from him? I find this whole customer experience terribly unprofessional. I understand he is a one man shop but if you are that far behind with work you need to hire an additional employee so you don’t lose more customers. I definitely won’t be sending shoes here again. I’m all about supporting small local business but I won’t support businesses that have terrible customer support, unreasonable timelines to return products and inability to show basic communicative skills via phone or email with their customers. Don’t waste your time with this shop send your shoes to Rock and Resole in Colorado, solid work and chances are you’ll get them back quicker than sending them here!!

Go Onerfest

Sent in climbing shoes months ago. No updates. Had to get a new pair just because I didn’t think it would take so long. Another climbing friend, it turns out, had the same problem despite them saying a 4 week turn around time and literally showed pictures that they barely did anything as far as a resole. The rand was splitting from the sole after one bouldering session. I emailed asking to have them sent back and upon doing so, their website seems down aside from ordering and contacting them. I dont recommend

David Gibbs

I sent them a pair of shoes in August. It's now February and I still don't have them back. They claim they sent them to the wrong customer and would try to get them back. That was a month ago. They won't return phone calls or emails. I'm at a loss to know what to do, other than warn everyone not to use them. Would give zero stars if I could. Update: After leaving this review I was contacted promptly, and a new pair of Mythos was delivered to my house in a matter of days. It's unfortunate that it took a bad review to get a good result. I've heard a few stories since about poor communication, despite only good stories about the quality of the resole work. Both are important! I'm changing my rating from one to three stars.

Torie Kidd

I dropped off my shoes a few months ago, and have to say the quality of work was phenomenal. I got the shoes back in a timely fashion. The quality of work has held up well over the past few months. I will definitely be going back the next time I need to resole, and will be recommending his services to my friends.