Scranton UC Service Center

Category: Unemployment office

Address: 30 Stauffer Industrial Park, Taylor, PA 18517, USA

Phone: +18883137284

Opening hours

Sunday: Closed

Monday: 8AM–4PM

Tuesday: 8AM–4PM

Wednesday: 8AM–4PM

Thursday: 8AM–4PM

Friday: 8AM–4PM

Saturday: Closed

Reviews

Joe Saita

Sep 13, 2022

Always busy signal

Totally a human BOI

Aug 31, 2022

Why do I pay for uc if I can't get in touch with them

Yes No

Aug 30, 2022

All I get is a busy tone every time I call, no matter what time of day it is. ANSWER YOUR PHONES!!!!!!!!!!!!

STEVEN

Aug 3, 2022

The worst customer service ever!! When you FINALLY get a human being on the phone,(my experience)gives you the run around (not to be trusted) I'll have to go all the way to Scranton PA. To the source and get it over with.

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Questions & Answers

Why is it so hard to get through these people I've been calling for about a week now all I'm getting is a busy tone

Daniel Matos | Oct 16, 2018
stone2717 | Oct 16, 2019

I don't know why its like this, but for me it just instantly hangs up when I call, but after about 40 attempts in a row I was able to get through to a ring.

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YOU CAN NEVER GET THROUGH TO SPEAK TO A HUMAN! THERE IS ALWAYS A BUSY SIGNAL!

Debra Mc | Oct 16, 2018
Robin ErwoodWatson | Oct 16, 2019

call late in the day for faster results. like 1/2 hour before closing

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How do u get threw to unemployment

Jayne Corliss | Oct 16, 2018
Geoffrey FALLON | Oct 15, 2021

I Need Help Getting My Unemployment I Field And Nothinking Happen Can Someone Help ME Please.......

Why is the phone busy starting at 7:55 a.m.??

Clarissa Leonard | Oct 16, 2018
Lily Valo | Oct 16, 2018

I was aggravated with the same thing. I would call all day... Busy signal all the time. I think phones are off hook. Never did get a person to help me. Terrible and useless service

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Same here. Ive been trying to get someone on the phone for a month. I have no food or money for rent. What the hell

Mark Scattaregia Jr | Oct 16, 2019
Andrew Malin | Oct 15, 2020

They sent me my card and pin and everything and have accepted 11 weeks of claims but no payment will I eventually get paid

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I cant get through on the phone. Can i go to the office? Which office should i go to?

Phil Persky | Oct 15, 2020
Billy Ulrich | Oct 15, 2020

pa unemployment sucks ! only four months I've been waiting and calling got paperwork saying all is good but no pin number !

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Why I don't collect my unemployment compensation while I claimed?

Fequierre Frader | Oct 16, 2019
Israel Clemente | Oct 16, 2019

I found a job and I don't need unemployment thank you

I've called over 120 time between yesterday and today and all I keep getting is a busy signal

Joseph Christe Jr | Oct 15, 2021
Stan J | Oct 15, 2021

They are the worst excuse for an UC SERVICE....my thing is why they wouldn't be prepared for this type of disaster unemployment to me is a savings for the world in case we go into deep hardships like this one instead they cower behind the masks while people suffer THEY SHOULD BE THE UNPRODUCTIVE SERVICES NOT UC

It’s 9am and I’ve called 170 times with no answer. This is crazy they’ve only been open for 30 min. Does anyone know a better way to get in contact with them?

Kareemah Muhammad | Oct 15, 2021
Jude ODomhnaill | Oct 15, 2021

Call Karen Boback's office in Tunkhannock. They'll help you get in contact.

My son was killed, he has 15,000 on his card from Pua, can i still retrieve his money?

Robin Crawford | Oct 15, 2021
Keith Bryant | Oct 15, 2021

Absolutely not you ever heard of the word fraud........

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I need to talk to a person about my claim and not received a relia card yet? How can I get an answer ?

Diane Phelen | Oct 15, 2020
Dawn Cornish | Oct 15, 2021

I also didn't receive a relicard it's because PUA. Didn't set up an account through the treasury dept.. download an auto dialer and keep calling eventually you will get through this is what I'm fighting with now

Is this just a fake number? Busy and office isn’t even open.

Brad | Oct 15, 2020
A.J. Roberts | Oct 15, 2021

No they want us all to use the 1-888 number it goes to all UC companies in PA even Harrisburg

If you file your bi weekly claims late,will you still get paid on time.ty

Jon Brown | Oct 16, 2019
Sahar L. Simmons | Oct 16, 2019

No, it will be late according to how many days late you filed.

I can't remember my password to sign in or my Keystone ID for job site. How can I get both? I did request my Keystone ID but haven't received it.

Tabrier11 Rachael7 | Oct 16, 2019
Russell Morse II | Oct 16, 2019

If you go to your local CareerLink, they can help you reset your password. I had to do it several times in 5 years. They are very helpfull

I’ve been trying to call them for the past three days still can’t get through since 8 o’clock this morning which is 16 February and the lines been busy ever cents this is ridiculous

Allen Roszel | Mar 19, 2022
Nafees Mann-jones | Mar 19, 2022

Same here I've been calling for weeks

Can you just walk into the office

Greg Concert | Oct 15, 2021
Michael George | Oct 15, 2021

No walk-ins . There is a drop box

Has anyone received the 300 boost i have not an dont even receive my uemployment have of the time

Dawn Hoffman | Oct 15, 2021
Anita Brady | Oct 15, 2021

I want to give you hope, I did receive the additional 300. WK. Make sure you have filled out the form online at PUC.

Horrible horrible is unbelievable what is going on right now, what do we do the people that lost jobs and have kids?!! Emailing them is not even working is been two weeks already and no respond. God pleas give us all patience. I pray for the rest !

Yamileks Rodriguez | Oct 15, 2021
Anita Brady | Oct 15, 2021

I do believe that Scranton UC office doesn't help the people who were laid off. Our government need to restructure the Career Link/ UC office. Stop trying to cut back services, when we need then the most.

So been fileing claim for a month now shows i have 4700 in my account but havent recevied a payment been calling for two weeks now have gotten nowere what should i do

Phil Tomb | Oct 15, 2021
michael marks (Mike) | Oct 15, 2021

The state's UC offices are flooded with claims since the pandemic. I called my state representative for assistance.

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If I lost my login I fo for my unemployment how can I reset it?

Nicole Bandieri | Oct 15, 2021
Joy Jones | Oct 15, 2021

There should be commands for "forgot" password or name/email. Keep following the commands. It's a pain to go through the process. Take your time.

I filed for PUA first I was supposed to file for regular unemployment first but I didn't is there a way I can fix this?

Keishla Colon | Oct 15, 2021
TOMZILLA | Oct 15, 2021

You have to contact them direct. Your asking a question and its being received by all Google's local guides in the area. Not Pa. Employees.

I was approved for unemployment sent a relia-card.Call every week to file.still no money on card?????What to do next???

Terence OBrien | Oct 15, 2021
TOMZILLA | Oct 15, 2021

Its been taking months to get the actual funds. Good luck.

Can you go there in person

B Evans | Oct 15, 2021
Michael Garman | Oct 15, 2021

Yes

Iam somewhat mad I put my application on May and thru the hole summer I haven't been able to communicate with this agency am still waiting haven't got a penny from them on top of this I can't talk to no one to know of a updated or what's going on.

Lenta Jzx | Oct 15, 2021
Michael Coulon | Oct 15, 2021

You communicate with them online at the unemployment compensation site.

My determination letter was never received. What should I do?

Supreme Pro Music | Oct 15, 2020
George &Sons | Oct 15, 2020

Contact repeatedly everyday 2xs a day

How do I get my pin to log onto the pa unemployment website ? I can’t make a biweekly claim because if it and I don’t have my letter

Patrick Maginley | Oct 15, 2020
Matthew Reynolds | Oct 15, 2020

If you recently filed, it should come in the mail. If you need to contact somebody at UC, fax them. Getting through on the phone is near impossible.

can i go direct to the location in person?

A Google User | Oct 15, 2020
Michael “Chumpus” Devine | Oct 15, 2020

No, its a call center

how can you tell if you have been over paid unemployment benfits

francesca sellers | Oct 15, 2020
francesca sellers | Oct 15, 2020

I had been laid off and didn't know I would file for PUCA.. after a coworker told me I could file, I filed for back benfits,so I dont know if that was back benefits or not, do you know the fax number

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Thrre is no answer???

Linda Bannan | Oct 15, 2020
Robert Casey | Oct 15, 2020

I know. It's horrible. Kinda like no one cares.

6.9.20 -Why does the automated system say the office is closed? I am calling during business hours I have called this morning over 346 times since 8AM and the system says they are closed! It's now 8:37AM

Nicole' Gray | Oct 15, 2020
itsyagurljae | Oct 15, 2020

Yes that's the same thing happening to me I can't get anyone I've called over 1000 times in a week and haven't received my benefits in 2 months . now I only receive 2 checks from unemployment since April 28. Can anyone help me on how to talk to a live person.

Ok so I did a claim for the week ending the 31st didn’t get my check yet it said paid then I go back to see about the other weeks that I need to claim and it says the at being considered that I can’t file weekly now not understanding and I can’t ge

Dawn Werner | Oct 15, 2020
Rupali Khatun | Oct 15, 2020

How did you contact them ? I have been trying to call but I just get busy tone .. is there anything special I did ? Is the office open to helping people ? Like if I go in person ?

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My paymens just stopped does anyone know why

Donte Hewlett | Oct 15, 2020
Phil Tomb | Oct 15, 2021

Mine have to idk whats up its been a month i have six kids and am about to get kicked out on the streets for not being able to pay rent its crazy and they make it impossible to find anything out

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Use the chat

Jeremy Murphy | Oct 15, 2020
Shalex -_dot | Oct 15, 2020

Did any of y’all get a fraud notice before y’all receive y’all checks? Also does the first check come in the mail

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Is there actually an office at 30 Stauffer Industrial Park? If so, I can't locate it. Even Google Maps only shows foliage.

Say Lona | Oct 16, 2019
Jessica Fargo | Oct 15, 2020

Yes, there is but only employees are allowed inside.

What is the number you dial to call in your bi-weekly and what you use for your id number ? Somebody please help me thank you

Johnny Gunter | Oct 16, 2019
Vincent Heid | Oct 16, 2019

Go to career link and use the phone there.

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My payments will be depleted in 4 weeks. How do I change the amount paid when filing so I can extend the time on receiving payments?

Denise Lloyd | Oct 16, 2018
Filiz Duman | Oct 16, 2019

Did you have any luck on finding out? I'm having the same problem

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