Mill Plain Veterinary Clinic

slbudnik

Caring vets.

Lynne McG

Shelly was our vet for 18 years. He was the best vet I have ever had. He was kind and compassionate and really took his time with our dogs to make sure he provided the right diagnosis and treatment plan. He performed my last rescue's grueling heartworm treatment and would take the time to call me personally each day and let me know how she was doing. Now that he has retired it is not the same place that I loved and trusted for the care of my dogs. There has not been any notification of his leaving the practice (and his name is still on the website and the signage in front of the office), e-mails are not returned, staff denied my pet's heartworm prescription due to a past due physical, when they in fact cancelled and rescheduled my dogs appointment due to only having one vet working. They prescribed $105 allergy medication for my dog when the prescription hadn't worked in the past and then refused to credit it back; yet they had provided a credit for this exact prescription when it did not work initially (under Shelly's direction). Sadly, we will be looking for a different vet.

Delilah Washburn

Dr. Steinmetz & the entire team at Mill Plain Vet Clinic are exceptional! I drive over an hour to go there & have always been grateful for the outstanding care that they have given all of my fur babies. I would not go any place else!

Alli Lynch

We have been taking my dogs and cats to this vet for a few years now. The doctors are wonderful, no complaints whatsoever about them. However, the front desk lady who answered the phone on 7/11/22 at 4:10pm was insanely rude and disrespectful. My dog had been bleeding all over the floor from his paw so we called the vet to see if we could get some guidance on what to do. The lady who picked up the phone goes “ well I don’t know what you want me to do about that it’s 4:10 and we close at 5.” First of all: you weren’t even closed yet. Second of all: there is no reason to be this dismissive when a pet owner is clearly worried and trying to get help. We weren’t trying to come in for an emergency appointment but a little bit of guidance on what to do would have been great. I ask that maybe, you see who was working this day because she clearly had no idea how to talk to people going thru a stressful situation. Common decency and respect would be nice.