Address: 13180 Dorman Rd, Pineville, NC 28134, USA
Phone: +17045408007
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Pam Garcia
My mother is a new resident at The Laurels. She has special needs and the nurses and staff have been very helpful, and caring.
Leslie Steele
If I could give this place zero stars I would! Please do not bring your loved ones to the Laurels!! The 5 stars given on previous reviews have to be from their own employees! For $7200 a month we were told my mother would have once a week cleaning of her room, receive healthy food options, monitoring medication, a working TV and internet, shuttle service, hair salon…. I am not exaggerating when I say my mother has received NONE of the above! After three months of constant neglect and unresolved issues, we cannot move my mother out of this place fast enough! • Healthy foods consist of iceberg lettus and option of an apple or orange. • Hair Salon has been closed majority of the week resulting in long lines for loved ones to sit for hours to be seen. If you want to make an appointment ahead, no one answers the phone. • Weekly Room Cleaning - My mother has not had anyone come to clean her room in the three months. The floor in her room was so filthy they I asked an employee to borrow a broom. They did not offer to help. • TV and Internet has not been working for the full three months. No urgency to address the issue. • Medication monitoring was in the contract. Not one check in or visit in the three months. • Shuttle Service - Apparently due to Covid they do not have anyone to drive the shuttle unless it’s for a scheduled Dr Appt. Even still, you may have to reschedule. $7200 a month for what?? I can’t even imagine how misleading Haven must be! It’s been a heartbreaking experience.
J
The most appalling and disgusting thing about this company is charging my Dad $8000 dollars for rent after giving him COVID causing him to be hospitalized for one month. My father said the majority of the time when the staff came into his room they were not wearing masks (despite The Laurels having a "mandatory" mask policy for their employees). He then contracted COVID from one of their staff and nearly died. Then they had the audacity to send a bill for $8000 for the weeks that he was in the hospital and rehab. We paid the bill but we got him out of their immediately. Beyond infuriating...
Sammich Bogimon
Laurels was a great place, and it was made even better when Shay took over as director. Unfortunately, Shay recently left, and Ken took over. Yes, COVID-19 has made things more complicated, but the way they are handling things needs to improve quickly.
Thanks! Your review is awaiting moderation.
Contact Jenny Jenkins
3 wings, abt 10 each wing. We loved it for our mom!
Five Star Senior Living
We know this is a big change! It is a concern we often hear from seniors and their families. The good news is that there will be staff and fellow residents around who will be happy to help you learn your way around the community. Before long you will find yourself feeling right at home! We hope this information helps you or the senior you love feel more positive about the changes ahead. If you have a question we didn’t answer or if you would like to schedule an in-person visit, please call the Five Star Senior Living nearest you. Our staff will be happy to arrange a time that is convenient for you to join us for lunch and a personal tour!
Good question! Embarking on a new chapter in life doesn’t mean old friends have to be left behind. Assisted living communities offer a wide range of programs and events residents can invite guests to participate in. And they also offer transportation services so your dad can attend events in and around town with his old buddies. Fortunately, there are other ways your father can stay in touch. Social media channels like Facebook or a video chat service such as Skype are two easy avenues for staying connected.
This sometimes happen when it actually comes time to make the move. Your mom is probably anxious and a little uncertain. A late life transition like this isn’t easy to make. What might help is to get her involved in some of the events and activities at the new community now, instead of waiting until she actually moves in. Talk with the staff to see about helping her find a buddy with similar interests and hobbies that she can bond with during her visits. Becoming more familiar with the community and with a few fellow residents can help make the move feel a little less intimidating.
We hear this concern from seniors often. Sorting through and packing up a lifetime of memories and belongings can be overwhelming. One resource we like to share with families is a group of professionals called Senior Move Managers. They are experts at handling all of the details of a later life move. You can find one near your home by visiting the National Association of Senior Move Managers or Certified Relocation & Transition Specialist.
Idk but try calling them
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.