Gamers

Harley Lamprecht

Went in today to look for some switch games and the guy working today was really helpful. He knew everything I asked about and helped me find some games to try. Definitely one of my favorite game stores.

Fabela Sorando

Brandon is absolutely Rude and so is the owner! They have 0 professional work ethic and get mad when confronted with the truth. Stay away from this place if you do not want to be treated rudely and be billed for just keeping your equipment for WEEKS! Mmm… nope I can upload my receipt from aril 2/ 2022- funny that everyone that states the same you report it as FAKE REVIEWER”. Get some manners before talking to your customers! Sad that you cannot apologize for doing things WRONG!

Jennifer Harrison

Excellent book/,media store! I could spend all day here lost in the shelves. The store is clean, organized and very friendly staff!

Kelly

Look, I’m gonna get straight to the point. I like gamers, I’ve always liked coming here in the past, and I was elated when I heard they’d begun reopening their stores. Normally I have a great experience shopping here, and the W center location has been friendly almost every time I’ve gone in. But, I went in yesterday to shop for a game with my dad and also made the decision to buy a copy of Pokémon leaf green. All was well and good, I got the game home, the guy working that day is always great when we go in. Later in the evening, I booted up my game to find that the save file wasn’t retained. Okay, whatever, it’s happened to my older games and I just had to restart them. Long story short, I ended up finding out through research that the one I’d purchased was definitely a bootleg. I went back the next day to resolve the issue, and I tried to explain to the guy working the store at that time why I thought it was a bootleg, but he wouldn’t listen to me at all. I was trying to be polite about it (again, I love gamers, and I don’t want to see them go under again) He told me the battery was dry, and only gave me the option to have it repaired. I inquired about a refund or exchange, and he again restated that it would be more convenient for them to just have it repaired. But the issue was that it was definitely a bootleg, and I knew that when it went in for a repair, they would also realize it and I’d have to either get my money back or do an exchange for the other cartridge. He ended up reluctantly letting me do an even exchange, and before leaving the store I double checked the cartridge itself and it was absolutely genuine. But the whole situation kind of put me off. If the business reads this review, I understand that you stand by your ways of checking of the products you sell, but this time, a fake slipped through the cracks and ended up for sale. I don’t have a problem with that, but when a customer comes back with that sort of issue, it’s so important to hear what they have to say instead of writing it off! Attached are a side by side comparison of a real Nintendo cartridge vs. the fake one that ended up with me. Real v fake: ESRB rating is a thinner line weight on bootleg Bootleg’s Nintendo logo has an L in place of the “i” There is no date of manufacture on the inside of the cartridge, and the Nintendo logo is the wrong font The Nintendo seal is slightly blurry Back: Nintendo is the wrong font below the screw The divot below the Model number is twice as small as a regular cartridge On top of that, the game couldn’t keep a save file. The text speed was also much slower and less reactive on the bootleg. I implore you guys to remove this other one from the shelf if you haven’t already!