Willow Creek Hearth & Leisure

Category: Fireplace store

Address: 1048 Patton Ave, Asheville, NC 28806, USA

Phone: +18285051535

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Ashley Torres

Sep 20, 2022

BUYERS BEWARE!!!!!! I wish I would have seen all these reviews before shopping with this terrible business. Craig, the owner is nothing but a scam artist. I've never in my life dealt with a person so awful. I've reported this business to the better business bureau. Do yourself a favor and avoid this place like the plague.

w y

Jul 8, 2022

Worst people I’ve ever dealt with. They left my brand new $6500.00 Hot tub sitting on blocks leaking and sides off for 5 years and charged me $350 and never called or came back to fix it. They are the worst.

cass fuller

Dec 18, 2021

We had a seamless experience with them from ordering two fireplace units through install. After dealing with another local family owned and established hearth and fireplace company, their charge for the same project install was almost 50% lower total install price than that other business. Most notably, there were no hidden fees or mysterious parts charges. Make sure you see these guys before you go anywhere else. They are upfront and ethical. They were very quick to respond to questions and did a good job keeping us updated. They came each date and time frame promised. Installers were polite, extremely efficient and very knowledgable. It took them only three days to install the two new fireplaces we were retro-fitting. Very professional. We have zero complaints and highly recommend Willow Creek H&L !!!

Anthony Smith

Dec 16, 2021

Stopped by to shop fireplace for my new home and had the pleasure of meeting the lady working behind the counter. She obviously is having a bad day or the other reviews are absolutely correct. Kinda feel sorry for the business and her. Maybe the lord will bless this business with a good people person. If this is an owner please hire someone to help you. Sorry That I see what is offered there.

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Questions & Answers

Are you all still open? I have been calling and left msgs with no return call?

Jim Norconk | Oct 15, 2021
Willow Creek | Oct 15, 2021

We are, M-F from 9:00 to 5:00. I just cleared messages and didn't have one from you. Sorry we didn't connect today, phones are extremely busy this time of year and only a small staff. Try again tomorrow, go to extension 2 and leave me a message if I'm not at my desk. Thank you.

Do you have screens for your unvented fireplaces?

Rusty Herman | Oct 16, 2019
Willow Creek Hearth & Leisure | Oct 16, 2019

We have freestanding screens to place in front of the fireplace or if you need replacement curtains we can get those too. I hope this helps.

Do they carry chemicals for hot tubs

Dan Hemphill | Oct 16, 2018
Willow Creek Hearth & Leisure | Oct 16, 2018

We carry a full line of hot tub and pool chemicals. Thanks for inquiring.

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