Address: 800 W Montgomery Ave, Philadelphia, PA 19122, USA
Phone: +12152351000
Sunday: Closed
Monday: 8AM–6PM
Tuesday: 8AM–6PM
Wednesday: 8AM–6PM
Thursday: 8AM–6PM
Friday: Closed
Saturday: Closed
Nicole U
Can't log into online portal since they changed the website, you have to call to get your online account back, then no one calls you back or you sit on hold forever.
Joanna P.
The worst customer service ever.. No one gets back to you and all the offices are closed to even see someone. The wait time on PGW CS phone is forever and a joke. I work for Homeowners Insurance Co. at home and can’t hold for 6 hrs. I work too. The hangs up when you do get someone are so annoying.The call back happens when?! Glad I am calm type of person n dislikes drama and not a complainer. I had to let my Philly people know that Customer Service need to do better. Two years of many calls and emails to get anything resolved. ✌🏾
Arsen Saakyan
Horrible
Barb Hauck-Mah (barbhmphilly)
We had a carbon monoxide scare and PGW was awesome. They responded quickly and did a thorough job of diagnosing the problem. Then they went above and beyond, by doing a check of all our appliances for any leaks. They discovered that we had an inadequate gas meter and were back in a day to replace it at no charge. The service techs were polite and worked very hard in the heat to fix our problems. Thank you!
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Hello can I pick up a copy of my bill here ?
Yes
I'm not sure if
Did you recertify your CRP program annually? If you do not recertify they will take you off the program. You have to call and go online to fix the problem. They no longer have district offices. There is no other way besides calling or going online
yes you can drop off your applications. unfortunately there isn't other live customer service other than the wretched pgw one
No PGW does not sell equipment
You do not have to own the house to get gas service. You have to call the number online because they no longer have district offices. All you need is basic information like social security driver's license good credit pay stub stuff like that
You have to call it's a form they send out that you have to sign to be taken off and you cant get back on for 1 year
I was on the budget program paying $200 a month what happened to that agreement
Sorry but all the district offices are closed. You can only do it by phone and online. I work for the company and we recently decided to close down for all the district offices
Yes they're always changing meters until they upgrade everyone in the city to the new meters... If you have any issues you can call the number on your phone bill or go online at pgworks.com
No u have to closest dist.office or online..
No
What is your address
Yes
We're can u make a payment in person by b
Maybe
New service is online only. Pgw still request a credit, to see if customer is good. If not company require a security deposit?
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