Wells Fargo Bank

ADEREMI AFOLABI

Very bad customer service at this branch. I had some bad customer care experience here before but not to this magnitude I came to order for Cashier check for my business. The teller said it cannot be done in my business name except personal name. I told her I have been doing this over and over. And since I have my business account it should not be a problem, she insisted it can never be done. I was explaining to her that I had done it severally without issue, she said she doesnt want to listen because I want her to break bank rules. I requested for her supervisor who came and supported her that only my name can be on the remitter space and the business name cannot be there yet the fund is coming from business account. It was a very dissapointing situation and they make me look like I am asking for something illegal. I left and went to another branch of same bank that I have not use for cashier check before to confirm if it is the bank policy. The check was issued without any question in my business name. Very disappointing customer service experience.

Kiara Torres

Farzana was very welcoming, helpful and super efficient. As soon as I walked in, a lady was arguing with her for something the customer was clearly wrong for. Farzana handled it very professionally and having experience in customer service taught me how stressful people can be. Farzana handled the situation much better than I could ever have. Hands down impressive. I hope she reads this and makes her day a little better. Keep your head up Farzana!

Rico Ferrer

It's disheartening to get better service outside of my community. Having something printed so I can bank at this branch should not be an issue and is not an issue in other neighborhoods. It's disappointing!

Bri D.

You can’t even use the atm after the bank closes. I understand the mat it’s a rougher neighborhood but you can’t inconvenience all of your customers in one neighborhood in ways you don’t do in others