Crate & Barrel

Dangwei Zhao

Large selection of furniture and well payed out. Lots of parking.

Off Grid

WARNING: Poor rating due to a horrible interaction with an employee! My most recent shopping experience was pretty terrible as I had an older sales woman being extremely condescending to me. Sally, a part timer who has been in the store for 5 years treated me as of I were a common thief with her short, rude, condescending demeanor. First, I went to return an item that I picked up but no longer wanted while shopping and Sally looked me up and down (as if I couldn't see her eyes), asked if she herself could return the item back to its rightful place, and looked at the additional items that I had in my hand as if I were going to steal them. If Sally felt like I was going to steal them, she should use a recovery statement of customer service to be more of service to the company rather than make me feel uneasy. "I can hold those at the register for you." Secondly, I asked if Sally could retrieve my previously placed order from the back. She took my name but never asked for an order number, receipt, or anything. That's not good, as anyone could say my name and get the product. When she brought my order out, I wanted to purchase some items. I began to wrap my items in the excess paper that was in my bag and Sally had a bad attitude as if I should not have been handling my purchase. She seemed upset that I didn't want everything wrapped. I have a choice in how I want my items even if you're concerned. Attempting to make small talk, I got to know how long Sally had been working at this location. She mentioned that she retired from working full-time elsewhere and currently working part-time for 5 years. 5 years is long enough to have a poor attitude. Maybe she doesn't like retail and should retire from this as well. While still at the cash register, a throw pillow caught my eye so I asked Sally if it was on sale. The sale signage looked to be on certain items on the wall, but I just wanted to clarify. Sally opened the throw pillow cover, scanned the barcode and told me the price of the throw pillow cover. Not only did she not answer my question, she thought she was going above and beyond to tell me that the insert was sold separate. Did I ask that Sally?! No. Please tell me if the item is on sale. Lastly, I try to conserve paper and bags as much as possible so I chose not to take any additional bags. I was not given the opportunity for my electronic receipt as she rapidly chose to opt me out and rudely told me that she did it. I would not want to interact with Sally again until she learns how to speak to customers with a desire to serve. Customers of Crate & Barrel come in many shape, shades, and sizes. I hate walking into a store where the employees judge me as unworthy to spend my money. Crate & Barrel to me focuses on quality products that lovers of houseware and decor can count on. I don't want to feel judged when I walk into this store. I am a longtime customer that loves the store (my home literally could be a showroom) but I certainly don't appreciate the Sallys of the store making me feel extremely unwelcomed.

Huang Li

The store associate told me there is no discount for new mover. But web assistant told me that actually there is 15%.

Grace Kim

Best customer service in the world!!! One of then buttons of the sofa that I purchased fell off. I emailed the sales representative (Michelle Golding) and with a few emails with the picture of the cushions, replacements was ordered on my behalf. Michelle even replied to my emails on her off days. She goes above and behind to serve her clients. Truly impressed. When the replacement arrived at the store, received email for pick up with clear instructions. As soon as I arrived, the crew worker brought the merchandise to my car. Waiting time was about 20 seconds!!! What more can you ask??!!!! Love their products and service!!!