Citizens Bank ATM

gordon ward

I am a customer over 20 years. I came to Philippines for a visit with my wife. Before covid. Even before this citizens stopped us from accessing our account to get our statements. Then covid came which keeps us here. Now I had no problem using my atm from here. I informed Citizens we were here so they know it's us using our card. Now they put a hold on my card which is still active till late next year...2022. After calling them from PH and explaining it's me trapped here and I need to access my $$$. They open it up again. Three times this month they stopped my atm from being used and each time I have to call them and tell them to open again..now I'm really upset.. can anyone help us here! We need to live and we need our accounts freed...thank you.

Debra Obinna

I was checking my balance before heading to Providence as I wanted to get gas first. My tank was near empty. Once in my account I see I have a message and checked that. Good thing I did. Some Customerservice Rep canceled my debit card and sent a new one - to my old address. I was not happy and let them know this. I had to call and wait on hold for twenty minutes as all their representatives were busy with other customers. This person was wonderful. They canceled the other card and are sending me a new one. This will take five to ten business days. What do I do in the meantime when my empty tank needs filling and I have no cash on hand, no credit cards, now no debit card? Why would someone just do this on a Sunday of all days? Then this bank switched to this ZELLE! My gosh I dislike that thing. It transferred all my - very, very - old information and expected me to verify that. How? It’s canceled, forgotten stuff I am clueless about. Send a verification to my old phone number that someone else now has? Are they going to verify the information for me? A dead email address I still can’t get the to get rid of. ZELLE still insist I send a verification to that email address. Years in the making. I’m getting ready for a switch. This is only a piece of what I go through.

Alex Guanumen

Rates low. Expensive fees. Too difficult. Customer service excellent

Jules C

There is one nice gentleman that works behind the teller counter. The other individuals I have dealt with have been uninformed and rude. I have had simple deposits made into ordeals, most recently when I was handed a receipt for a far lesser than amount from which I handed in. The woman made a big deal on how she handles the incoming cash, she definitely didn't receive the amount I wrote handed her and wrote down, etc. After much unnecessary back and forth she balanced her box found I was correct. I get a simple apology and the correct deposit was made. I am a long time customer and still travel to my original branch in Davis Square to do any "complicated" transaction so I can be confident it's handled correctly and I always leave there smiling. I wish that were the same for this branch as it is very convenient, but I am always disappointed.