St. Matthews Community Pharmacy

Joy Wilborn

This pharmacy shorted my controlled substance prescription, when they finally decided to make it right, they shipped it out via UPS. It was delivered, left at the front door of a house I haven’t lived at in 4 years. When I called to ask what to do, the pharmacist told me the pharmacy did their part, they give me what i was owed, and they blamed me for not changing my address(I verified my address with them 3-4 different times that month when trying to get the medicine they owed me) I asked why a signature wasn’t required, she said it was and UPS screwed up, and she’d be making a claim but as far as my medicine, they did their job. I’m beyond aggravated with them at this point so I drive an hour to my old address hoping the current residents would be honest and give me the package, they were. I got the package St matthews sent out, and there was not a signature required. I didn’t contact them again, and I won’t. Just know that this irresponsible pharmacy sent out a controlled substance that is prescribed to me without requiring a signature, then instead of owning the mistake and trying to make it right, they blamed everyone else. Just pray their irresponsibility doesn’t kill someone’s next time. .

My Beautiful Smile

This is going to be kind of long so I apologize from the start. I was just diagnosed with several plaque psoriasis by my dermatologist. 😓 I have been struggling with this since last June, and it is in my scalp, so I have lost almost all of my hair. We initially thought this was caused from a new medication I started over the summer, and I still think that is what caused it, but after stopping the medication, it only partially cleared up. My doctor and I decided it was time to start treatment. He prescribed Skyrizi for me. I live in Hodgenville, KY and my doctor is in Elizabethtown, KY, but he sent my prescription over to St Matthew’s Speciality Pharmacy. It is a specialty medication, but I didn’t understand why he sent it to Louisville, at first. My insurance denied paying for medication, so first off all I called the pharmacy and they told me that they had already filed an appeal for me. I am so thankful! He also told me why I was denied and what medications the insurance would approve, but my doctor is out of town. I have not only been suffering with the hair loss, I have been in severe pain all over from this. I knew that I couldn’t wait until February to see my doctor before getting treatment. After several unsuccessful attempts reaching anyone at the doctors office I called St Matthews back yesterday morning. Aquinda, my Angel, answered the phone. I explained to her about my hair loss and pain and she offered to call my doctors office for me. Within 10 minutes of her calling I received a call back from the doctors office. They happened to have 2 samples of Skyrizi that they offered to me until I could get my medication approved through insurance. I was able to get my first injection yesterday, and I am already feeling better! I am so thankful for Aquinda! Now I know why my doctor sent my medication to St Matthews Speciality. God knew that I need Aquinda to help me, so he placed her in my life! Aquinda I know I have called you twice now to thank you for all of your help, but you don’t realize what a blessing you are to me! I have suffered for so long with this! Thank you sooooooo much for going above and beyond to help me! I’m forever grateful! Stephanie 💕❤️

Holly Foote

Their Story ......? Our mission is to improve your pharmacy experience and to help you feel your best. Our highly-trained staff will work with your healthcare providers to serve you with premier quality care. We’ll always go the extra mile to make sure you’re taken care of. Someone must have been paid to write such great reviews, or there has been a complete turn over in staff, my experience was extremely poor communication skills & a complete lack of empathy. I spoke to two different techs after begging the first one, only after I could stand no more, to please let me speak with someone else only to find she was more interested in arguing her rank/or what level of schooling she had, putting words in my mouth rather than actually listening & trying to be of some type of assistance, then placing me on a hold no one was probably aware of. Called back hoping to reach someone who actually wanted to help, only to get someone who was equally lost. I had a few questions about the GoodRx app. possible coupons on my medications & if my medication even available there, which is what I was told they would try & do if possible, I suppose if you do not have insurance or need guidance your are of no use to them, which I do have insurance. I was originally referred here because I was told they would help you to find a lower cost on your prescriptions. My new insurance is not the greatest. Anyway God forbid if either of those two ever need help.

B “Bleedorange75” Hunley

Was recommended by my doctor, but will avoid in the future. Pharmacy does not call back when supposed to and was told medication will be mail out the next day and I would receive a text with the tracking number. Four days later still no call, text, tracking number or medications!!! But they sure didn't waste no time getting paid!!!