Internal Revenue Service (IRS) Taxpayer Assistance Center

Category: Government office in Asheville, North Carolina

Address: 151 Patton Ave, Asheville, NC 28801, USA

Phone: +18445455640

Opening hours

Sunday: Closed

Monday: 8:30AM–4:30PM

Tuesday: 8:30AM–4:30PM

Wednesday: 8:30AM–4:30PM

Thursday: 8:30AM–4:30PM

Friday: 8:30AM–4:30PM

Saturday: Closed

Reviews

G Myers Gilmer

Sep 8, 2022

Absolutely horrible! No local number, the national phone number is extremely labyrinthine and you have to google to find the steps to talk to a human. Even then its very hard to get to them. When I finally got someone they were very rude and hung up on me. I would try to go by a local office. As they have no real number locally.

Brad Howerter

Aug 10, 2022

can't talk to a live person

Pam Payne

Aug 3, 2022

I need to get a job with the IRS... You never have to talk to anyone. Absolutely impossible to deal with them. They don't hesitate to take the working class money from our pockets but they NEVER answer the phone!

Lucas de Oliveira

Jul 21, 2022

Phone service is worthless. I called yesterday and was disconnected because of " high volume". Same thing this morning. The automated phone system said my zip code does not exist and hung up. I called to make an appointment and was directed to a website that told me to call that phone number. We deserve a much better service! Is anyone listening?

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Questions & Answers

How do I get to speak to a live person that is what I need not the machine

Delroy Hart | Oct 15, 2018
Robin McIntosh | Oct 15, 2019

Amen..

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Why is it the largest entity in our government can't have someone live you can talk to???

eddiefggvgbcbjj bussard | Oct 15, 2019
Stephanie Willhelm | Sep 23, 2022

It is impossible to get through on the number to make an appointment. I have called different days at different times including right when they open and ALWAYS get the message "we experiencing extremely high call volume. Your call can't be answered at this time. Please try again later." So unbelievably frustrating.

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I have received an irs letter stating I need to make a payment that includes a penalty and interest. I made a Irs payment in 09/08/2020 that I have proof the irs received. How do I speak with a live person!!!

GREG BISSONNETTE | Oct 14, 2021
Julie Thompson | Jun 16, 2022

What ever happened with this situation? I have the same thing going on right now and can't get any help. Thank you for your time

I cannot get any response from calling the IRS helpline or from inquiring by website. In essence, every response is "too many calls. try again later." Hundreds of times calling, I still have no contact with anyone.

Ruth Pittard | Oct 14, 2021
Cynthia Stutsman (Cyndee) | Oct 14, 2021

Yes it took me many many tries between calling the IRS phone number and The taxpayers advocate phone numbers and when I finally did get a person to answer the phone I got an appointment finally but it was over a month later from the phone call I just had my appointment on Tuesday and I have been waiting for months and months and months well to be honest 2019 but I didn't know I had an issue until late 2020 so what I have to say as advice is keep trying be persistent try all hours of the day when I finally got a hold of them and got on there call back number I think you I think I made my phone call at like 8:30 in the morning and my call back was later that afternoon so good luck

I just got home from prison. How can I confirm my identity when I can't even get a person on the phone

Robert Black | Oct 14, 2021
Marissha Mejias | Oct 14, 2021

I had to make an apt online

I am having trouble accessing my account on line. Will I be able to talk to a person?

Mark Bordeaux | Oct 14, 2020
Ariana Leon-Hicks | Oct 14, 2021

nope

Since the phone system does NOT work.. Can a person walk in to make an appointment or speak with ANYONE??

Pam Payne | Aug 15, 2022
Jan Wilson | Aug 15, 2022

You can show up and if they have time, they will have you wait until they can see you. But make sure you have time to sit and wait. The agent told me she couldn’t make appointments there. I was there a couple of weeks ago but didn’t receive very much help after being there for 2 hours. If they would open up the phone lines, those agents seem to be more willing to help. Good luck!

Where do I go in Asheville to verify my identity

Jeffrey Rice | Oct 14, 2021
Kitty Love | Oct 14, 2021

You can go to the Federal Building downtown, 151 Patton Ave, Asheville, NC 28801, and the entrance is on Patton, but they will just give you a number to call to make an appointment. We've been calling that and the general IRS number for weeks for the same reason and have yet to reach a person. Good luck!

CAN I GET A COPY OF MY 2017 TAX RETURN?

Ann Disorda | Oct 15, 2019
Clarissa Streeter | Oct 15, 2019

Will warp do 2018 taxes if you lost your 2017 paperwork if they did last year for you

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