UPS Customer Center

Category: Shipping and mailing service in Knoxville, Tennessee

Address: 500 Callahan Dr, Knoxville, TN 37912, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: Closed

Reviews

quickfoxxes

Oct 7, 2022

Only interested in parcels. Poor voice recognition on recording. Damage to residential wiring by irresponsible driver. Impossible to make internet contact. Indifferent desk staff, and virtually impossible corporate connection, make a claim with BBB and the Federal agency controlling the industry the only means of filing a claim for damage. Such irresponsibility does not deserve to be patronized. Lack of integrity!!!! = = = = = = = = = = = = = = = = = = = = = = = = (After UPS Reply) Response was boilerplate, absolving of ANY true responsible action or interest, just a "make nice face" to cover ineptitude. TRULY lacking in ANY degree of integrity. I do not do social media connections, especially when demanded to do so. God is watching, and keeping score. On my part, I will file complaints with the local utility board, the Better Business Bureau, and the Consumer Protection Agency, so the incident is a matter of public record. DJordan

Devin

Sep 19, 2022

Extremely dishonest supervisors here, if you received an attempted delivery alert but you were home it almost certainly never made it onto a truck and they will scan almost any reason to avoid a ding in their metrics. If you can make it to the depot theres a 99% chance it's just sitting there waiting to be loaded the next day. Whether or not they can be bothered to retrieve it is whole different story. Just hope the package isn't something critical like medication and don't hold your breath for an apology, they'll have no issue expressing their utter disdain for you if you have the nerve to darken their door instead of waiting on a redelivery attempt that may never come.

Joyce Wittmeyer (Americasmediagroupjw)

Sep 9, 2022

Horrible customer service and response. Went to using another provider

Janice Hawkins

Aug 24, 2022

Great service! Very friendly and professional service! Will use them again for shipping needs!

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Questions & Answers

Why does UPS leave a note at your door stating final attempt when it's the first notice???

Tracee Smiddy | Oct 15, 2018
Clovis Coffey | Oct 15, 2018

I have never heard of UPS leaving a funal notification note on the first attempt. In the past, they have left me two notices before leaving a final (3rd) notice.

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How does insurance work with a multi package shipment?

Richard Barnes | Mar 18, 2022
UPS Customer Center | Mar 18, 2022

Richard UPS is liable for the declared valued. Declared Value charges are $1.15 for each $100 (or portion of $100) of the total value declared, with a minimum charge of $3.45.

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I have been trying to get in touch with human resources to check the status of my application, was told that they would call me..its been a week..what do I do?

Tracie Nolan | Dec 18, 2021
UPS Customer Center | Dec 18, 2021

Have you spoke to the local HR or management team? If you had, but your concerns have not been addressed, please contact us directly via a Private Message on one of our social channels so that we may assist. Ex. Facebook @UPS or Twitter @UPS.

How can I talk to an actual person?

Regina Patty | Oct 15, 2019
Dan Rivers | Oct 15, 2019

Go inside go to desk wait your turn.

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A pay $25 for a overnight mail and know they almost lost my mail that is very important ups is working very bad

Vicente Santaliz | Oct 14, 2020
Trucking with a company man Trucking with Matthew | Oct 14, 2020

It happened it's a warehouse. It shouldn't happen but it do, they should work on a better system

How do i file complaint against a driver

Tracy Messer | Oct 14, 2020
Debora Shields | Oct 14, 2020

Call 1800-call-UPS

Who is the hiring human resource manager over accounting position at the UPS location on Calahan Dr.?

Fran Miller | Oct 14, 2020
zack green | Oct 14, 2020

I think that position is filled from within because each department has their own accounting and payroll person.

Are they a notary public

Detroit fruitloop | Oct 14, 2020
Mindy Landers | Oct 14, 2020

No. They are NOT a store. You can drop packages, if they are already packaged up and ready to go. They don't provide any additional services.

Can you drop off at&t receivers like a ups store location?

Kelli Hensley | Oct 14, 2020
Mindy Landers | Oct 14, 2020

No. It's not a "store" location like that. You can drop off already boxed packages for shipping.

What time do you open Monday?

Sandy Scheele | Oct 15, 2019
Craig H | Oct 14, 2020

I have work

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Can I make returns to Amazon here

Scott Hart | Oct 15, 2019
Bernard Keylon | Oct 15, 2019

Amazon will pay for returns if u have their return label. Use any UPS drop off point or their facility on Callahan Dr.

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is this store open for pickup on saturdays

Kenneth Fisher | Oct 15, 2019
Robert McCulley | Oct 15, 2019

Yes

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Is there a drop box at the calahan location that i can drop a small package that ready to be shipped

Mack Messer | Oct 15, 2019
Lady Tiffany | Oct 15, 2019

I don't think so for security reasons.

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If my package makes it into town on Saturday, but isn't scheduled for delivery until Monday, can I go pick it up at the distribution center?

Mike Drum | Oct 15, 2018
Robert McCulley | Oct 15, 2018

Yes. Just call 1st to see when they close. Sorry, I don't know the hours

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Is this place open on Good Friday? (3/30)

Mikey West | Oct 15, 2018
melissa lee | Oct 15, 2018

Until 6.

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When is the last day to ship and it get to Alabama?

Donna Reese | Oct 15, 2018
melissa lee | Oct 15, 2018

Alabama is two days from TN.

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If I'm not home to sign for it can he leave it in my car or where it go to

Greg Pressnell | Oct 15, 2018
Steven E Johnson | Oct 15, 2018

Yes I'll with your next door neighbor

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