United States Postal Service

Zhee Zhee

Update from 3 years ago: dropping from 3 stars to 1. Not sure if there was a staff change but in the past month or so my packages have been either permanently missing, turned away for "insufficient address", or magically appear after I make a huge fuss. How tacky. There is never an excuse for poor customer service, especially when the patronage of the public helps cover the salaries of employees. My time and resources will be better-spent at a different postal facility. Reminder: ALWAYS take complaints to the top: uspsoig . gov. _________________ Service here for me has always been good but I am deducting two stars for the awful layout. When this place gets crowded (due to how small the customer area is inside) it's a logistical nightmare for folks trying to get in and out of the building through the front doors. It would be a great service to customers if the self-service kiosk was AWAY from the front doors. As for those who have voiced complaints about service and gotten responses deemed unsuitable, take your complaints to the Postmaster General of the United States, either by phone or via the USPS website. This applies to complaints regarding ANY U.S. post office/employee. Commendations/praise can be noted this way as well.

David Pugh

Great service!!

EUNJUNG HA

It's very difficult in today's world. Still, thank you so much for being there. But.... I was waiting to get my tax refund check due to ERC benefits for my business last year, and the check I was supposed to get around March last year arrived on January 27th, 2022. This is not the first time, but last time as well, an important email did not come on time, so I had to process the account twice, so I paid an additional $600, but this time I lost to $6000.(ERC Credit) I was heartbroken because of the loss (delivery was delayed by a year), so I called the supervisor, but she was so rude that it hurts my heart. Due to a frequent delivery accident, I was not able to receive important documents on time, which caused a lot of damage, so I called Cornelius 4:30pm supervisor. She ended her call saying I didn't know and That is not my job, you better ask the person who delivered it." You know, I was on the phone but she just hang up the phone. I think she's a really pathetic supervisor. The person who ends the call saying "I don't understand why you suffered a loss" without taking into account the position of the customer who suffered a major loss is the supervisor!!!! I don't think she deserves to be a supervisor.

Caitlyn Gomez

Always friendly and timely!