Fifth Third Bank ATM

Sara Jacobs

Fairly busy location. When I visited, they only had two employees managing everything. Let me tell you, kindness and attitude is everything! They radiated positivity and helpfulness. They apologized for the wait and got to me as quickly as possible.

October Surprise

Attempted to open credit account, had to return several times to give information/documentation that should have been asked for at first visit. Eventually received denial letter due to them not having the documents needed. Different branch confirmed that my info was never even sent.

Sara Tucker

This bank (or maybe just this location) is a joke. They had a representative go to my husbands employer trying to recruit new customers so my husband signed up for the account. The next day he received a phone call that they had given him the wrong routing information and that they would be emailing him the correct info. Never got the email or ever heard from them again until we had to go to the bank in person. No apology from them for the mess up. Every time we go in for anything the wait is insane and they are always listening to music very loudly off of a cell phone. Now today we went to deposit a check and went through the drive thru. We sat there for 10+ minutes with no acknowledgement whatsoever so we pressed the call button and was responded to very rudely about how they were busy helping people inside. They FINALLY came back and told us the check was deposited. Now come to find out the check apparently won’t be deposited and cleared until midnight. Way to completely ruin our only day off. We will be closing this account immediately.

Nicole Taylor

Very poor customer service at this location, and the employees lack professionalism. If I hadn't banked with other great branches in the city of Nashville, I would never bank with 53rd based on my experience here. Just recently, I used the drive through for a deposit and there were no cars in front of me. I wasn't greeted and I waited for ten minutes before receiving service without an apology, even though the banker could see me. He processed my deposit without saying a word or making eye contact. Who does business like this? A poorly managed branch.