Men's Wearhouse

Collin Kuhn

Staff was friendly. My rental suit fit well. Got to keep the socks. I picked it up on a Friday and had to return it in on a Sunday during their reduced hours otherwise pay a late fee.

Rebecca Gordon

I would like to give Riley at Men’s Wearhouse in Eagan a major shoutout!!! She truly went above and beyond! Long story short. . . My Fiancé had a custom suit made and ordered from the Minnetonka location. They assured him he would have it by 9/16, plenty of time for any alterations as we leave for Tahiti 9/26. It came in yesterday ay 5 pm, he got a call. They told him to come in asap to ensure it fit. He was there today, it needed to be let out. They told him no way it can be done before we leave Monday! I spent an hour on the phone calling all locations in the Metro(this should have been Minnetonka’s responsibility. Riley was the only one that said, “ if you can not get another store to do it in time you can send him here and we will make it happen.” She said she was an Apprentice Tailor and is willing to do it if need be! When every other location so quickly shut me down! Riley truly understands customer service! She went above and beyond to try to be of assistance! I text a pic of what we needed to her personal phone. THIS IS SERVICE AT ITS BEST!!! Value her, take care of her as an employee, she is priceless! Riley, Thank you for going above and way beyond! Simply the Best! Eagan location is the location to visit! Thank you! Becca

Matt & Alyce Bailey

I literally just called the Men's Wearhouse in Eagan to call in wedding measurements for my Dad for my wedding, was put on hold 3 times for a total of 8 minutes before I could give her my reservation #. It seemed apparent from the beginning by her tone and communication she would not be able to help me. She indicated I had to call the main number to call in measurements for a wedding suit (...on hold for the number, barely any "hello" or "goodbye" from her). I call it, they are closed after 5:00 apparently during the week. I take a chance and call MW in Edina. The guy said "sure, we can take them over the phone" and took care of me. On a bright side when I was in 2 weeks ago on a Sat. with questions, two young men in Eagan helped me out and answered all my questions and I felt comfortable with my $1,500 suite rental purchases at that time.

717110

Personally, I dislike writing this type of feedback. But there are some cases where anyone who deals with this certain attitude we have to speak up. I was content with the products I've purchased before. I am not satisfied with the customer service experience of 2 young male workers from this branch. Rude, short on answers, felt like they didn't want to assist me on what I was looking for. Ended up requesting for an item number so I can make the purchase online since I was already fed up with their attitude. One of the guys wrote it down and just tossed it at me. There has to be some manners especially in this field. What's funny there was another client in the store and paying attention to detail I realized their attitude towards him was completely different than what I've received.