NeoTech Networks LLC

A good example is a security product, like anti-virus software. You could buy it yourself, but you never know if it will work well or tell you if there is a problem. With an MSP (managed services provider) they take care of the product for you on all of your computers. So they "manage" it for you.

Do you want your costs to be predictable? Then you should hire a managed services provider. You can also get other benefits like when an employee leaves, all of the knowledge they have leaves too!

As far as I'm concerned, an IT solution is one that solves a business problem. For example, if you are paying someone to spend lots of time moving around spreadsheets and what amounts to data entry, that can be automated. The actual tool used to solve the problem is not really important but it's the solution that matters.

As technology has changed quickly, IT support should change too. It's more about being a business partner than just solving technical problems. Help desk and computer updates are still part of the service, but it is more about consulting and providing solutions to people.

An IT service is something that you pay for on a monthly basis. It usually includes support, like help desk and security software.

As part of doing business with us all clients are provided an Experience Portal for total transparency. Among other benefits the Experience Portal shows all of your computers like desktops and laptops, software products, updates and other metrics like security services. You can log into the portal anytime and see everything we see and get peace of mind that your network is being properly updated and managed. The Experience Portal also helps with compliance, reporting issues faster and other benefits.

We are partnered with Freshdesk which includes CRM, Sales, HR and ticketing modules in their platform. With a well supported third party platform you can get customized and cost effective solutions.

Generally speaking our IT support services will be a good fit for most companies in most industries but some of the more targeted verticals we can support are construction, law and legal firms, retail, CPA and tax firms.

Our primary phone tech has several decades of phone system support under his belt. Yes we do support Vertical phone systems and still support many active systems today. Models like the Vodavi and the Vertical MBX just to name a few are in our wheel house. We can program, repair and support these systems on a regular basis.

What makes us a bit different is we focus on your business more then we focus on simply fixing your technology. It's not just about keeping your computers and network updated but it's also about your workflow. If we can save you time and suggest more productive methods using technology like Microsoft 365 for example that gives you more time to focus on your business.

Yes our tech helpdesk is available 7 days a week. On weekends remote support is available from 9 am to 5 pm.

Switchback Systems has been in operation for almost 20 years. We started as a phone and pbx support provider and now provide IT support as well. Some of our techs have been with the company for 15+ years.

Our IT services are based on monthly support packages. We don't provide IT services on a ad hoc basis, our strength is providing consistent tech services so we can be proactive. More important then the service is support. At the core of our service is technical advisor and regular technology roadmaps so we are always advising our clients on making proactive intelligent decisions.

IT security is a big deal these days and businesses are getting targeted literally everyday. Our monthly packages include different levels of security, everything from email protection to network firewalls that are actually affordable.

Our standard support hours are from 8 am to 5 pm Monday through Friday. If a special project comes into play that requires something after hours arrangements can be made if needed. Weekend support is available from 9 am to 5 pm.

Of course we can, IT support is provided remotely and onsite when needed. Most issues and problems can be solved remotely but a tech can come onsite for installations, projects and just when a pair of hands are needed.

We have 3 monthly IT support packages to choose from. All 3 packages have all the bases covered from remote support, security and backup. Our higher end package for example includes all the bells and whistles for security. The 3 packages can also fit into any business budget and gives you a fixed cost per month.

Our proposals are customized to your needs. Our first call lasts about 20 minutes while we go over some details, your current and future technology needs. Once all of your pain points and requirements are identified we'll schedule another 30 minute session by video conference to go over our proposal and answer any questions you have.

We love Microsoft 365! There are many products and benefits in Microsoft 365 and it can scale to any level for collaboration, security and working remotely. A lot of businesses under utilize Microsoft 365 so we can show you how to get maximum value and benefits and improve your workflow.

We love Office 365 and we love showing our clients it's a lot more then just email. Between Microsoft Teams and file sharing like OneDrive, we are showing our clients how to retire their old file servers and run their entire business cost effectively in the Office 365 ecosystem.

Switchback Systems has been in business for over 20 years, serving a diverse set of companies all over the Minneapolis area. Our clients like us because we put value on the relationships and see ourselves as their business partners.