Fairfield Metro at Glen Cove

ariella shvarts

DO NOT MOVE HERE!!! For your own physical and mental health do not move to any of the Fairfield properties!! We moved in on July 25th of this year, promised a brand-new apartment only to enter an apartment that looked like multiple homeless had been living inside. Yes, we saw the apartment prior to move in with evidence that it was in order at that time. It is now Fall/Winter, and I have NO HEAT!! All they have said is the part is on back order and last night the weather lowered to 40 Degrees. There are bugs, holes, windows off frames, showers not installed, wires out of walls, I could write an essay on just the apartment issues that we endured the moment we walked in. Not to mention no move in inspection? Now for the management... once they are given the check, don't expect to hear back from them. I have called an absurd number of times to management, as well as customer service for Fairfield Properties itself, no one responds. I have sent way over 20 emails in two months to numerous email addresses listed for the property. I have had to put a total of 28 Service/Maintenance Requests in the FIRST WEEK! There is no way to receive immediate action or any form of help/accommodation from this company or management. Multiple tenants, including myself have experienced health violations with feces in the elevator to mice in the apartments. The hallways and elevators smell of mildew and urine. No heat, no A/C. Let me be your reason NOT to move here!!! For your own health and safety DO NOT MOVE HERE!!!

Michael Schenck

Ever since Fairfield took over, the quality of service and communication with residents has gone down the drain. The hallways have flooded numerous times, and they fail to address the root cause. Contractors renovating apartments frequently set of the fire alarms. Elevators are constantly breaking down. And I've had to report unsafe conditions to the city Fire Marshall. Most recently, a service ticket for 2 of the 3 ptac (furnace/AC units) was unceremoniously canceled because it's a "repeat issue" Although I've never had issues with them not heating the air. When I complain, I'm told it's so they can have an easier time setting the history of a given appliance. - that I now have to go through the ticket history myself to reopen the old ticket for the same unit(which was brand new to resolve the old ticket, so the history shouldn't matter). So my 3400 a month in rent isn't enough, that I need to also make things easier for them now too? Garbage customer service. Edit is reply to the response: I have respect for the team on site. They do their best to repeat corporate policy. They promise to push to resolve issues. The issue isn't here. The issue is at HQ in Melville. You'll have my respect once you earn it. I used to speak positively of you. Now I don't. BTW, I failed to mention that the gated garage that others have complained about did over 1800 dollars of damage to my car when the sensor failed to stop the gate from closing. I file the report, I file a police report. I mentioned it to everyone who works here. Not once have anyone with any authority offered an apology or offer to cover the deductible from my comprehensive insurance.

Kiera Keane

This is absolutely the worst apartment I have ever lived in. If I could give them a zero I would… the concierge team does absolutely nothing, they are not helpful whatsoever. I have had several work order put in and after living her for almost 4 months not a single one has been fixed. They are beyond rude and I have been hung up on several times for simply asking questions. On numerous occasions I have asked for a management phone number or email address and the concierge team refuses to provide one. Stay away from this apartment, hopefully soon the residents will be treated in the manner they should be. Fairfield is asking for an absurd amount of monthly rent to treat residents the way they do. I cannot elaborate enough how horrible Fairfield Properties are.

toby ray

Fairfield needs to stop having workers/people park on the hill going up to the parking garage. It's hard enough to fit two cars going up and down when nobody is parked there but its impossible to see anyone coming out of the garage. This is a safety hazard. I know many people have complained to the front desk, but yet everyday people are parked there. I almost crashed into someone trying to get out of the parking garage because I couldn't see them coming up the hill around the bend.