Portillo's

Dilan Herath

The food is fresh and delicious. Burger has that flame charred taste. Onion rings are battered up well and fried golden brown. The famous cake shake is DENSE! it's like a meal itself. Service is speedy and organized. Lunch rush has lines out into the side roads. They have staff outside taking orders. My order was 10 min late. Just make sure to order ahead and account for some wait time since they get suuuuuper busy. Not their fault.

Benjamin W

Prior to Portillo's coming to Milwaukee I had only had it once or twice as a treat when visiting the Chicago area. Naturally I was excited to have them locally. The food is surprisingly varied, and pretty consistently good quality. Where Portillo's always suffered was service. Lines and wait times were long, and it was basically a given that there would be at least one issue or missed item in every order. The food was good enough to justify going anyway, but it was always very confusing because they had plenty of staff. Happily, these issues have really been addressed in the past year or two. The last several times I have been to Portillo's the service has been quicker and orders have been accurate. I don't think my experience is unique as I no longer see people going back to fix their orders when dining in either. So with that in mind, Portillo's is easy to recommend if you're looking for Chicago-style hot dogs or Italian beef. And don't sleep on their other options: the salads are great too!

Gregg Bonti

I love portillo's food and I love some of their restaurants. Others are just horrible at customer service. This particular one is usually pretty good until my experience picking up an order made on the app. The food was ready on time and it was fresh. Per usual. The drink was not there so I had to ask and when she returned with the drink she went on her way to point out the label on it that said large Coke. When I got about a mile down the road I realize it was definitely a diet Coke. I had an over an hour drive home so I decided to turn around and get the right drink. When I went to the counter, the young lady was extremely courteous and helpful, but I noticed that when she tried to fill up a new Coke the dispenser was out of the beverage. It was quite obvious from the look on her face that she knew what had happened and why I got the wrong drink. Just like I knew the other person was just too lazy to deal with it. She looked to the ground and said I'll be right back and went to a different drink dispenser and another part of the kitchen and returned with my coke. Clearly this was intentionally done out of laziness by the first person filling my order. I always go back and fix ratings and erase reviews like this if my next few visits are good. So I hope that's the case.

Jenn Much

I'll admit, I didn't understand the hype when I first tried Portillo's the other day. I went back for round two, with some food modification suggestions from friends and I am a FAN. Getting the Italian beef dipped, with cheese and peppers was key. Hot dog was ordered loaded and I'm now in love with the cake shake and will likely gain 5lbs. just thinking about it. Awesome lunch!