Biba's Italian Restaurant

Culver Rief

I grew up outside of Boston and this place reminds me of places from back home. Service is always great and the food never disappoints. Nothing fancy. Just simple good eats that remind me of classic Italian I grew up enjoying. I'm picky about meatballs and theirs are firm but still tender and juicy. Not dry and definitely meaty. To me, this place is total comfort.

Sophia Johnson

My dad and I had lunch here today, and the food was delicious. There was a mistake with our order that the kitchen made and Sierra our server was so professional! She took ownership of the problem and made sure that the problem was fixed. I’ve never had a server that went above and beyond like she did. We will be sure to come back and request Sierra again! :)

Andrew Gregory

Manager, Adam Cunningham is amazing. Our order was mixed up by Door Dash and I called the busy restaurant. Adam and Biba’s made it right and we were able to have a wonderful meal. Their food is always consistently delicious and only rivaled by their customer service and their desire to create a remarkable experience.

Roxanne Moore

It is with great sadness that I have experienced very bad customer service from a company that I had high regards for. We all eat out lots some of us host party small and large and have food catered. All restaurants have problem no matter how good they are. The character of any given business or restaurants is who they employ and how they resolve problem because we all have them. I employed a local restaurant to cater a special surprise event for me of about 60 people. I met with the manager four weeks before the event and placed my order expressed a few concerns and was assured it would be great. I then stopped by the Friday before a Sunday event to ensure all was good and again was assured it would be great! Well since I am writing this review I am sure that you can guess that it was far from great! On the day of the event I had scheduled a 2:30pm pick up by the delivery and set up driver which is only 5 minutes from us. The driver did not show up thill 3:30pm for a party that started at 3:30pm then refused help from everyone trying to get it set before the surprise at 3:45pm and he refused all help many times! Needless to say the food was not set and to hide that all guest stood in front of the food table for the surprise. I would have hoped that this would be the end of my complaint but unfortunately not so. Spaghetti was COLD sandwiches where not cut all the way through so when you tried to pick up a piece the entire sandwich fell apart making for huge waste. With all of that the flavor was great and even better once it was hot. This was a special event that I truly had wanted to go smoothly and I trusted it with a company that I thought could do that. I am truly disappointed in what happened but more bothered by how it was handled after the fact. On Monday I went to the restaurant at 11:00 am to express my concerns with the way things went I was assured that I would receive a phone call from the person that I had been working with. Well over a week goes by and I still have not heard from anyone. I stop back at the restaurant to express my concerns that no one has called me and once again I am assured that someone will call by Friday. I did get a call from the person that I had been working with and was truly disappointed in the resolution that he thought was appropriate. I have done business with this restaurant for over a year and spent a good deal of money. To have him only offer to except blame for not calling back, that is driver was stubborn and that he would work with his kitchen staff on retraining. He never offered any compensation to me for having to deal with cutting sandwich the loss of food because of it or the food being cold or late. I lost time with my guest having to handle what I paid to have them do. When he sensed I was not happy he had the nerve to ask me what I wanted! Good customer service takes care of good customers. We have always been good to all of our servers, bartenders, and delivery drivers and generous with our tips. For this reason I am truly disappointed and will have to find a new Italian restaurant because BiBa’s Italian Restaurant Sprout Springs Rd, Flowery Branch, GA did not live up to a good customer service in my opinion. It is with great upset because I do enjoy the food and the conversation at the bar however I can’t and won’t condone bad customer service.