Planet Fitness

John “Patrick” Hanvey

Nice gym. All the equipment is in great shape, and everything is very clean.

Fred Starr

As a Silver Sneakers member, I have use of several fitness clubs. I use this facility when I want a weight lifting workout followed by use of the hydro massage and body enhancement machines. The club is very clean and the staff courteous and helpful.

BoZenna Wise

I will agree with all of the comments regarding how modern, clean, and pleasant this gym is. However I cannot agree with the staff being great. I signed up online August 29th. I did not go to the gym until September 6th. When I went in I told them I needed a barcode because that's what the app told me. He told me he couldn't find me in the system and that I could work out anyway. He said his manager would be coming in soon. By the time I left I didn't see the same person at the front desk and never spoke with a manager. Wednesday, I went in and let the front desk person know that I needed a barcode. He said the system was down. So I worked out and left. Today I went again to the same location, and the GM and the same young man from September 6th were there. I again, stated that I needed a barcode. He said he couldn't find me in the system. I explained to him that the same thing happened on Monday. I showed him my bank statement where I paid and he mumbled something like it didn't matter or it didn't help. So he asked if I received an email. I explained that I did not. He kept looking in the system and seemed stuck like he didn't know what to do. In this process he asked me THREE more times if I received an email and that he never dealt with this before. I told him that I had already answered that. He said "see you have an attitude about it." I didn't have an attitude. I was frank because he was wasting my time. I work in customer service, I actually TRAIN in customer service. This young man did not do his due diligence to try to help me at all. We just kept going in circles. As the customer, what else can I do? I asked him, "where do we go from here?" He then brought up the email situation again, which was pointless because if I didn't get an email, I didn't get an email. I asked the GM who was standing close by to help me. She asked for my bank statement. She was somehow able to look up and call the actual location that I signed up with. She kept saying "it was out of their franchise" which means what to me? All I know is I signed up for Planet Fitness in Roswell. Thankfully she did confirm that gym I signed up at which was really far for me. I asked if I could transfer to this gym. She said no, that they had to wait 90 days and that it was out of their region. So I drove to the other Planet Fitness which was on Alabama Rd. Within 5 minutes the girl showed me HOW to put my barcode number in which was my PHONE NUMBER. And let me know that I could upgrade to Planet Fitness Black which would allow me to go to ANY gym location and solved my problem. I will continue to go to this Holcomb Bridge location now that I have Planet Fitness Black because it is conveniently closer to me and hopefully I won't even half to truly communicate with the staff. But to the owner, please put better trained individuals in customer service at the front desk as they wasted an hour of my time today and I didn't get to do my morning workout.

John Wayne Bailey

Love this place