Trustpoint Hospital

Sarah Marrero

I’ll review from my best experiences to my worst. I was in the PHP and IOP programs, and inpatient briefly. Neko at the front desk is an angel. She goes above and beyond working the desk and answering the phones, she remembers everyone, always asked me how I was doing, and always had encouraging words for me. She’s genuine and caring, and I always looked forward to seeing her. Liz and Dan in the PHP program are phenomenal. They truly have a sense of how to garner important topics from people, without overwhelming anyone, and their concern for all of us was definitely genuine. They work wonderfully together, and I grew so much from being in their groups. I felt like they believed in me and my ability to heal, which gave me the confidence I needed to get through the difficult time I was having. The coping mechanisms I learned from them have continued to carry me, even after leaving PHP, as my living situation really hasn’t changed - but my response, rather than reaction to my situation has improved greatly. After PHP, i stepped down to treatment in the IOP program. Shandie, one of the LMSWs, comes across as caring and I appreciated her input. Terisa, the other LMSW, had a very different demeanor. I immediately sensed that Terisa as extremely disingenuous, coming across as “too nice.” My sense of her disingenuousness was verified on an occasion when she seemed to personalize one of my issues, becoming irritable with me because I was struggling to come to terms with that issue. I indicated to her that I didn’t want to discuss my issue further with her, and she continued to press me, giving me negative feedback in the presence of the entire group. At one point, I said that I felt like I didn’t want to be there because she was pushing me too hard, and she said while pointing, “there’s the door” if I didn’t want to be there. After the group commenced, she and I discussed the issue further, in the presence of another group member. She told me that she had experienced a similar situation, and told me that my situation was never going to work out the way I’d hoped. She kept saying she “was a professional.” I was under the impression that she was trying to remind herself, but that’s just my opinion. At any rate, her handling of the situation was very unprofessional because she seemed to be becoming very inappropriately emotional in regards to my situation. I told her that I wasn’t the only person who had a negative impression of Terisa, and she seemed angry and wanted to know who had told me that. I was told in confidence, indicated as much to her, and refused to disclose the names of the other people. She went on to say that, if I didn’t name them, it didn’t happen. She doesn’t have to believe me that others had a negative impression of her for it to have happened. I would gladly return to the PHP program, but I wouldn’t be willing to return to any group that Terisa is part of.

Ali Katz Momma

My daughter is currently enrolled and in Intensive Outpatient Therapy (Adolescent). I honestly cannot even say in words how amazing the therapy is. Everyone that is working with my daughter at Truspoint is seriously a lifesaver. They uplift her, make her smile, and she absolutely adores everyone there. The 3 days a week she goes to IOP I know she will have have a good day mentally. She is greeted with a huge smile and a hug as soon as she walks through the doors to IOP. She loves everyone there. Dealing with depression and anxiety along with suicidal thoughts in my daughter is one of the hardest things I’ve ever had to deal with. IOP gives us hope. Huge shout out to Journey who always shows my daughter love as soon as she walks through the door, Mai Ferrel who has been such a blessing and Demetria Quinn who has also been such a blessing.

Alicia Feller

A little disorganized and sloppy, especially on BHU. Overall, the staff are caring and understanding, but there are a couple who really should not be working there. ADU has a great posted schedule, but don’t follow it everyday. Would be better if they had group/individual therapy everyday instead of sometimes. Dr. Matthews’ groups were phenomenal!

Ashleigh Thaler

As an employee, I am almost 2 years in and learn something new everyday. I love getting to know everyone in the community and helping those in need. Although we can't help everyone, I know we are making a difference in Middle Tennessee and the surrounding areas.