Checkers

They were following the guidelines.

Log into your account on the Checkers and Rally’s mobile app or view your account online at the link below. When you get to the Rewards Page, click Login, and enter your username and password on the next page. Once you have logged in, you can check your account balance by selecting the “Account Balance” link. You can also review your account history by selecting the “Transaction History” link.

Guests will earn 5 points for every $1 they spend. Once a guest collects 400 points they will receive a $5 reward which is automatically added to their Rewards Wallet. The reward can be used on the next visit simply by checking in using the Checkers and Rally’s mobile app or by providing your account phone number to the cashier at the time of purchase.

No reason that i can think of. Maybe you can contact corporate.