The Sod Lot Jax

Lorrie Young

Very friendly and organized. They helped me pick the right sod and delivered it promptly. Very pleased!

John Graf

Nice sod, it has done great

S V G

TL;DR: Don’t hire The Sod Lot. Apparently my situation is an outlier. Read my review and decide for yourself. -Can charge a credit card fast: We’re new to the area (military transplants). I had a rep come by our house to measure, and leave a quote. I called them July 2022 to book an install. Minutes after hanging up, credit card charged and receipt in inbox. This level of efficiency is never seen again. -Can’t communicate: On Thurs., we had 11 pallets of sod delivered, blocking our garage door. I was told installation would only take a day. On Fri., I called at 8:50am (spoke with Renee, very nice) and asked about arrival time. Told it’s normal to start around 10. Called again at 11:20am, Renee says they’re behind, but will arrive at lunch. At 12:53pm I got a call from a man who said a dumpster couldn’t be delivered, so they’d need to try again tomorrow. I asked about the sod sitting in the heat; company states you need to install the sod within 24 hours of delivery, but this guy swears you have up to three days. Same day 1:45pm there are 2 men in my yard tearing up grass. About 4:30pm, I was working and I lost connection. I went outside, confirmed they hit the line, maybe ten minutes later they had left without an explanation and sod still sitting in the driveway not installed like promised. -Can’t explain why their subcontractor steals: That afternoon, I checked on the guys periodically. I noticed some sod in the back of their truck that wasn’t there earlier. When I checked on the internet line, I saw an obvious missing pile of sod from the pallet closest to the street (see photos). The next morning, I confronted the same guy driving the truck, asking why he took our sod? He replied he was told to take 20 pieces by Dustin, and return 20 pieces later. I never got a straight answer about what happened. -Can’t manage customer service issues: I got to spend the afternoon and evening trapped in the house (pallets blocking garage), with no ability to work my job or turn in school assignments. The next morning (Saturday) a crew showed up around 7:30am. I spoke with Renee again, requesting to speak with a manager and with some persuasion was directed to the Regional Manager, Dustin. Told him about everything, and even though he personally had nothing to do with it, this was the first person to offer a sincere apology for the way I was treated. After he confirmed he spoke with the installer, he promised the job would be completed that day (it wasn’t), and I would be “compensated” for all the issues that had transpired so far. Spoiler, that doesn’t happen. -Can’t measure: They left that day after installing 11 pallets of sod, and I still had 1K sqft of our front yard that was bare (see photo). It was clear whoever came to the house, measured, and gave us a quote measured incorrectly. -Can’t right a wrong: Steven (manager), showed up Mon. to measure the bare spot and confirm the pallet count (3). He apologized for the chaos, and stated sod would be delivered and installed Wednesday (all at no cost to me). Tues., Steven called back, they couldn’t do the job tomorrow, but could do it next Mon. On Mon. 3 pallets of sod were delivered, but not installed. -Can’t follow their directions: At 3:30pm Tues. they finally showed up to finish the job. The best part was watching them roll heavy wheelbarrows over the grass that was just installed a week ago to get it to the bare spots instead of going around (see photo). -After the job was done, I asked about compensation. Apparently, our “compensation” was the sod and installation at no cost (their own mistake). I brought up all the other wrongs and they didn’t care. If the only wrong done was not measuring correctly, and they fixed it as they did, we’d be fine. But that’s not the case. Because they’ve witnessed our struggle over multiple weeks, our neighbors haven’t asked for their info to get work done, they’ve (unprompted) asked to ensure they never use them. I hope this doesn’t happen to you too.

Jessica Lewis

Purchased the Zoysia grass. Love it. My my yard is beautiful now. Great quality grass and professional staff.