O'Reilly Auto Parts

Brent

This used to be my store. I'm now driving a little further to League City, but it's worth it. Waited 20 minutes to just drop off brake drums for turning yesterday. Left name AND phone number. Guy finally miced them, said they'd be done today by 10am today. Brake job is done, just waiting on the drums. Called this morning, they could only find one drum and it's only half turned. Twenty minutes and three people later, guy tells me their machine broke, but they hadn't done anything to them, he would try to see what was up. Asked him to call back. Thirty minutes later, another guy calls. "You can pick em up if you want and try to find someone else". I already had THAT option lined up, given the Keystone Kops routine I was seeing. No phone calls, no apology, no offer to get them done at another store, here's where you can take them...nada. Picked em up, they were sitting on the counter...one had been partially turned 🙄 Done with this location FOREVER, driving a little further to League City now. Looks like new staff at Bacliffe; no one knows, no one cares, just showing up for the paycheck. Two hours of my life spent on these clowns, won't happen again.

Maximumpain360

These guys are out of there. I went here to get my lifetime warranty replaced mind you this is the 2nd time. They proceeded to tell me there computers where down and can't look up warranty info right now. And to top it off they will be down for about a week. Lol really, you guys need to stop selling warranty parts and get a new manager at bacliff store that's pretty bad not wanting to honor your parts and making up some B's lie! Pathetic really!!

Jathuron

The store manager Anna is very good and knowledgeable of her job. I needed an unusual hydraulic hose made and she made it happen easily and like the pro she is. If you need parts go see Anna.

Shana Simonson Black

I found a Spray wax I absolutely Love. Its made by Mothers called CMX Advance Science Ceramic Spray Coating. Sprays on evenly. Sprays on like a paste meaning you have to literally rub it off. Thank you to the dude that helped me experiment with spray waxes. You turned me on to the best one on market. I've been thru a few as I've been detailing in my yard since covid shut my job down. So thank you O'Reillys 😊 💓